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Infosys · 4 months ago

Senior Customer Service Representative (Life Insurance & Annuities)

Des Moines, IA

Full-time

Onsite

Mid, Senior Level

2+ years exp

Infosys McCamish is a subsidiary of Infosys BPM Limited specializing in Life Insurance and Retirement Services. The Senior Customer Service Representative will be responsible for providing accurate and courteous responses to inquiries regarding life and annuity products while maintaining a positive demeanor in a fast-paced call center environment.

ConsultingInformation ServicesInformation TechnologyIT ManagementSoftware

No H1B

U.S. Citizen Only

Responsibilities

Take initiative and ownership in every call and situation

Provide answers and solutions in a manner all parties can understand

Research information and handles return calls/other follow-up as needed

Provide accurate quotes and creates business correspondence via paper or electronic format in a timely manner

Navigate multiple computer systems/applications and utilizes search tools to find information

Adhere to call guidelines

Meet or exceeds department quality standards

Document client life and annuity contracts by adding timely notes with the most current information so it is readily available to all other company personnel

Life and Annuity experience

Qualification

LifeAnnuity experienceAnalytical skillsOralInsurance productsWritten communicationSensitivity to serviceQualityProducer Management skillsOrganizational skillsFlexibility in fast-paced environment