Assort Health · 1 day ago
Director of Agent Deployment & Success
San Francisco, CA
Full-time
Onsite
Lead/Staff, Director/Executive
$135K/yr - $200K/yr
2+ years expAssort Health is on a mission to make exceptional healthcare accessible anytime, anywhere, for everyone. They are seeking a Director of Agent Deployment & Success to support their growing platform by managing customer onboarding, resolving feedback, and developing processes to scale their AI-driven healthcare solutions.
Artificial Intelligence (AI)Business Process Automation (BPA)Telehealth
Responsibilities
Lead customer onboarding and implementations autonomously
Directly manage and resolve customer feedback and issues in a manner consistent with our company values
Identify product improvements and new product offerings to better support our customers and expand our impact
Drive automation and scalable processes by building and refining internal tools, systems, and workflows that improve efficiency and support rapid growth
Operate autonomously to develop processes and strategy from scratch
Collaborate with our Operations Analyst Team to support thorough QA/QC of our product, as well as insightful internal and customer-facing reporting and analyses
Expand customer relationships and contracts by communicating clear business value and recommending additional opportunities to work with Assort
Partner with our engineering team to design, build, and execute reporting, dashboards, ticket systems, and other tools to drive decisions/actions from customers
Qualification
Required
2-4 years of experience in a Consulting, Investment Banking, BizOps, or Account Management/Customer Success role
Highly effective verbal and written communication skills with good people instincts; able to build trust and work effectively with a diverse group both inside and outside the company
Experience translating business needs into actionable requirements for technical teams
Strong attention to detail and ability to solve complex, interdependent problems; you take a proactive, consultative approach
Ruthless prioritization, organization, and time management
Strong analytical skills: ability to interpret complex data sets, identify and communicate trends, and provide actionable insights to support decision-making and problem-solving
You work well under pressure, with a high degree of adaptability in a fast-paced, rapidly changing environment
Passion for helping healthcare organizations and colleagues
Willingness to travel 4x per year for team offsites and operator shadowing sessions
Preferred
You have experience leading end-to-end execution of projects that have significantly improved operations and delivered quantifiable business impact
You have direct experience supporting, or working in, Support or Post-Sales organizations
You have led product implementations with customers
You have experience working with customer service tools, e.g., Zendesk, Intercom
Benefits
Competitive Compensation – Including salary and employee stock options so you share in our success.
Lifelong Learning – Annual budget for professional development, plus training opportunities to help you grow.
Office Setup Stipend – We’ll outfit your in-office workspace so comfy as it's productive.
Top-Tier Health Coverage – Medical, dental, and vision insurance, because your health comes first.
Unlimited PTO – We trust you to take the time you need to recharge and come back ready to crush it.
Meals & Snacks – Lunch, dinner, and snack breaks that fuel great ideas.
Fitness Stipend – Your wellness matters. We reimburse monthly membership costs to support your health.
Commuter Benefits – We cover eligible transportation costs to make your trip to work easier.
401(k) – Let us help you plan for the future. We’ve got you covered.
Company
Assort Health
Assort Health provides voice AI agents designed for healthcare call centers, enabling automation of appointment management tasks.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$101.5MKey Investors
Lightspeed Venture PartnersChemistry,First Round CapitalQuiet Capital
2025-08-26Series B· $76M
2025-04-16Series A· $22M
2024-03-14Seed· $3.5M
Leadership Team
Jeffery Liu
Founder, co-CEO
Jon Wang
Founder, co-CEO
Recent News
2025-10-22
2025-10-16
globallegalchronicle.com
2025-10-10
Company data provided by crunchbase