Uber · 4 hours ago
Executive Tech Support
New York, NY
Full-time
Onsite
Mid Level
4+ years expUber Engineering is a high-performance culture that seeks team players with product intuition. The Executive Support Analyst will provide personalized support for the executive team, ensuring seamless operations and technical assistance in various environments.
LogisticsMobile AppsRide SharingSoftwareTransportation
Responsibilities
Provide personalized white glove service and support for our executive team in both office and home environments
Respond to Executive technology support issues and be on-call as scheduled
Constant monitoring of executive team desktop issues to ensure customer satisfaction and taking the extra step go above and beyond
Provide prompt, confidential and reliable technical support for a wide range of IT equipment and software including Google Apps, Apple, PC, printers, wifi, etc
Communication & Customer service skills must be impeccable
Network and A/V system setup in residential and business environments
Manage hardware and software upgrades
Accurately manage crisis escalation and transfer calls to other support teams as appropriate
Provide direct feedback on issues impacting the executive team to Tech Services leadership
Will require domestic and international travel
Any other duties as assigned
Qualification
Required
4+ years of IT experience
Minimum of 2-3 years' experience with executive level support
Bachelor's Degree in Computer Science, or equivalent combination of education and experience
Working knowledge with Microsoft, MAC, Desktop/Laptops, basic networking, and A/V equipment
Ability to multi-task, manage time and follow through with assignments
Strong problem solving, organization and project management skills
A service-oriented attitude with the utmost discretion in handling sensitive/private technical issues and other matters
Audio/Video knowledge
Prior experience setting-up, installing, cabling, and maintaining executive home offices including all networking equipment (Apple, Cisco, VoIP)
Ability to work in a fast-paced, highly technical environment
Demonstrable strong Customer Service experience
Ability to be on site and on call
Excellent verbal and written communication skills
Experience supporting mobile devices
Ability to communicate effectively with executive team as well as others in Tech Services
Ability to take initiative and work independently, as well as part of a team
Willing to work after hours and weekends as needed
Preferred
High end restaurant experience
High end hotel concierge experience
5+ years in a help desk role supporting Apple and PC hardware and software
Google/Apple Certification(s) i.e. ACMT
Benefits
Participate in Uber's bonus program
May be offered an equity award & other types of comp
Eligible for various benefits
Company
Uber
Uber develops, markets, and operates a ride-sharing mobile application that allows consumers to submit a trip request.
10001+ employees
H1B Sponsorship
Uber has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (830)
2024 (796)
2023 (684)
2022 (954)
2021 (750)
2020 (638)
Funding
Current Stage
Public CompanyTotal Funding
$35.56BKey Investors
William AckmanPayPalToyota Motor
2025-09-08Post Ipo Debt· $2.25B
2025-05-13Post Ipo Debt· $1B
2025-01-01Post Ipo Equity· $2.3B
Leadership Team
Dara Khosrowshahi
CEO
Prashanth Mahendra -Rajah
Chief Financial Officer
Recent News
2026-01-14
2026-01-13
Company data provided by crunchbase