Komatsu ยท 2 weeks ago
Sr. Desktop Support Technician
Chattanooga, TN
Full-time
Onsite
Mid, Senior Level
3+ years expKomatsu is a leading company in the construction and mining equipment industry, seeking a Senior IT Desktop Support Technician to provide dedicated support at their Chattanooga facility. The role involves advanced troubleshooting, client PC support, and managing the technology environment to ensure excellent service levels and support for various devices and systems.
ConstructionIndustrialManufacturing
Responsibilities
Provide advanced troubleshooting, problem solving, and on-site technical support for all levels of users in the office, plant, and/or warehouse
Create and maintain a technology environment that maximizes IT investments and supports all necessary business processes while ensuring excellent customer service levels and meeting both internal and external customer expectations
Provide advanced support for all hardware/software computer deployments and related issues
Support and maintain LAN, break/fix services, software/hardware upgrades, patch management, Anti-Virus management, hardware image management, application installs, and user support and training
Analyze, test, implement, and support the rollouts of new client technologies, including PCs, laptops, tablets, and mobile endpoint devices
Analyze, troubleshoot, and support all aspects of client infrastructure, including PC hardware and software installs, video conferencing, wireless networking, TCP/IP, DNS, and DHCP client-based issues
Adhere to all company policies and procedures, such as Information Security, Communications Policy, Employee Code of Conduct, and Record Retention Policy
Maintain inventory of server, PC equipment, and peripherals, as well as documentation of procedures related to the IT area
Develop solutions for simple to complex user issues, whether hardware or software related
Create and maintain technical process and procedure documentation, as well as end-user documentation
Conduct R&D on new client technologies, including testing new models of endpoint devices as they are added to the environment
Complete other projects as assigned
Qualification
Required
Associates degree in IT or a related field or technical certification strongly preferred; minimum high school diploma is required
3-5 years of IT client support experience
Ability to troubleshoot issues and come to a resolution
Ability to provide technical guidance and support to others
Knowledge of Plant type RF equipment (Zebra MC 9300 scan devices and printers)
Strong working knowledge of TCP/IP, DHCP and DNS
Must be proficient with Windows operating system, Microsoft Outlook, Mac IOS, Intune, Frame, and O365
Ability to research computer related issues to resolve hardware and software problems
Excellent time management, problem solving, troubleshooting and multi-tasking ability
Ability to effectively communicate technical issues into laymen's terms both within IT and within all levels of the company
Experience in a production or manufacturing environment
Benefits
Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
401k and/or employee savings programs
Employee time off (vacation and designated holidays)
Employee and family assistance programs
Disability benefits
Life insurance
Employee learning and development programs
Company
Komatsu
Komatsu is a manufacturing company that specializes in the development of equipment for the construction industry.
10001+ employees
H1B Sponsorship
Komatsu has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
2023 (7)
2022 (3)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Hayden Akers
Partner Integration Manager
Masatoshi Ueno
Managing Director, office of CTO@Silicon Valley
Recent News
2024-11-07
Company data provided by crunchbase