ITS, LLC ยท 1 week ago
Jr. Help Desk Technician
Colorado Springs, CO
Full-time
Onsite
Entry Level
$50K/yr - $50K/yr
1+ years expITS, LLC is seeking a successful candidate for a full-time IT Technician at a junior level to support the Product Support Facility (PSF) Help Desk for the United States Space Force (USSF). The role involves providing technical support, troubleshooting hardware and software issues, and managing software licenses.
Cyber SecurityInformation TechnologySoftware Engineering
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide Tier I help desk technical support to customers and peers including application and hardware support, troubleshoot network connectivity, and assist with requests regarding account administration, training, distribution, and documentation of software, system, and network status
Install, maintain, configure, troubleshoot/repair IT devices, and software. Includes, but is not limited to, desktop PCs, laptops, tablets, scanners, printers, mobile cellular devices, and peripherals in an environment with Microsoft Windows 10, and Microsoft Office 2016
Utilize Active Directory Users and Computers (ADUC), BMC Remedy, Directory and Resource Administrator (DRA), Dame Ware Remote Control, and other software as needed to assist users and administer user and computer accounts, security groups, and distribution lists
Work independently and as part of a team to troubleshoot and solve hardware and software issues for the user community
Monitor trouble ticket queues and emails for timely customer engagement and resolution
Interact daily with Senior Tech and customers; interaction normally involves the exchange or presentation of information via the phone, email, or face-to-face communication
Interact well with peers, end users, and external support organizations in a professional and courteous manner
Provide software license management for Government Off-the-Shelf (GOTS) and Commercial Off-the-shelf (COTS) software
Qualification
Required
Provide Tier I help desk technical support to customers and peers including application and hardware support, troubleshoot network connectivity, and assist with requests regarding account administration, training, distribution, and documentation of software, system, and network status
Install, maintain, configure, troubleshoot/repair IT devices, and software. Includes, but is not limited to, desktop PCs, laptops, tablets, scanners, printers, mobile cellular devices, and peripherals in an environment with Microsoft Windows 10, and Microsoft Office 2016
Utilize Active Directory Users and Computers (ADUC), BMC Remedy, Directory and Resource Administrator (DRA), Dame Ware Remote Control, and other software as needed to assist users and administer user and computer accounts, security groups, and distribution lists
Work independently and as part of a team to troubleshoot and solve hardware and software issues for the user community
Monitor trouble ticket queues and emails for timely customer engagement and resolution
Interact daily with Senior Tech and customers; interaction normally involves the exchange or presentation of information via the phone, email, or face-to-face communication
Interact well with peers, end users, and external support organizations in a professional and courteous manner
Provide software license management for Government Off-the-Shelf (GOTS) and Commercial Off-the-shelf (COTS) software
Education: High School Diploma
Certifications: CompTIA Security Plus certification
Secret Clearance Required
U.S. Citizenship is required
Preferred
Years of experience: 1 years
Company
ITS, LLC
ITS is a minority owned, Certified Service-Disabled Veteran-Owned Small Business (SDVOSB) with experience in space systems and associated ground systems.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Hassan Campbell
President & CEO
Company data provided by crunchbase