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BD (Tissuemed Ltd) · 2 months ago

Field Service Technician - Northeast Region

Albany, New York Metropolitan Area

Full-time

Onsite

Mid Level

$21.60/hr - $33.60/hr

3+ years exp

BD is one of the largest global medical technology companies in the world, dedicated to advancing health through innovative solutions. The Field Service Technician role involves providing on-site support for diagnostic instrumentation, including installation and service, while ensuring customer satisfaction and maintaining service standards.

Health CareHospitalMedicalMedical Device

Responsibilities

Territory to include but not limited to Philadelphia, Upstate New York, New Jersey and the NY Metro Area

Install and service instrumentation with minimum direct supervision, as requested, by the Service Center in accordance with current ISO (International Organization for Standardization) and GMP (Good Manufacturing Practices) standards

Provide follow-up service by calling customers who have recently been provided service

Ensure service was complete and satisfactory to the customers' needs

Accurately maintain car stock inventory, test equipment, tools, and technical data

Complete service documentation, as required, by the position function or requested by System Support Engineering Manager in accordance with current GMP requirements

Display maturity and judgment in time management and expense control

Maintain expense levels within the established guidelines for field service travel and sites visits

Report quality control and other technical problems, in detail, to the Service Center and System Support Engineering Manager

Accurately maintain and use company vehicle as outlined by current Corporate fleet policy

Interface effectively with other departments and managers to resolve customer problems and issues

Accountable for providing support to customers that meet BD standards of outstanding quality service at all times

Accountable for Company issued credit cards, travel advances, company vehicle, trunk stock of spare, and repair parts

As a representative of BD, promote and maintain good customer relations through high standards of personal appearance, ethical behavior, maturity and good judgment

Travel with up to 1-2 overnight stays per week

Qualification

Field Service EngineeringTroubleshooting instrumentsMedical device servicingDigital volt metersFlow CytometryMS Office proficiencyCustomer facing experienceTechnical military trainingMacPC familiarity