Dole Foodservice ยท 2 months ago
Senior Business Process Analyst, CRM
United States
Full-time
Remote
Mid, Senior Level
$120K/yr - $145K/yr
3+ years expDole Packaged Foods is a purpose-led organization focused on accessible fruit nutrition and building a brighter future through fruit goodness. The Senior Business Process Analyst, CRM will provide system support and enhancements in areas such as Trade Promotion Planning and Customer Relationship Management while collaborating with the Business Process Manager to meet business requirements.
Food and BeverageFood ProcessingSnack Food
Responsibilities
Primary/secondary IT point of contact relating to SAP and other system functions supporting Trade Promotion planning, optimization & execution, Claims Management, Customer Relationship Management, Consumer Interaction Services and related Analytics
Analyze, troubleshoot & resolve system issues related to business system processes, setup & data
Monitor and handle the integration between SAP CRM/TPM and other SAP and non-SAP applications
Collaborate with the Business Process Manager to design, configure, test & deploy solutions that effectively fulfil business requirements
Keep up to date with latest trends and solutions in these areas to further enhance and improve our solution portfolio
Participate in implementation projects, upgrades & enhancements
Assist in ensuring that processes and operations comply with corporate policy, IT policy and SOX General Computer Controls
Other duties as assigned
Qualification
Required
3 or more years of experience in designing, configuring, testing, implementing and supporting system solutions in one or more of the following SAP functions: Trade Promotion Management (promotion planning and execution, funds and spend management, performance analysis), Sales and Pricing (promotional tactics and pricing conditions, pricing and profitability analysis), Condition Contracts (rebates, billbacks and other special conditions), Claims & Settlement Management, including integration with Dispute Case Management
Working knowledge of SAP CRM
Participated in full software development life cycle (SDLC)
Knowledge or certifications working with ITIL/ITSM methodologies
Strong analytical, problem solving, interpersonal, communication and facilitation skills
Knowledge of SAP 'best practices' for implemented modules
Strong ability to assimilate knowledge of SAP and other systems and see them as a collective whole
Bachelor's degree in Information Systems, Computer Science, or related field is required
Preferred
Exposure to one or more of the following areas is a significant advantage: Analytical tools such as SAP Business Objects, SAP Analytics Cloud or Power BI, Exposure to data warehouses and data lakes, Functional and system integration with other functions including Finance, Supply Chain and Marketing, System security, authorization and access control, Trade Optimization and Revenue Growth Management Solutions
Advanced degree(s) or related certification(s) are nice to have
Company
Dole Foodservice
Dole Foodservice offers a wide portfolio of frozen, shelf-stable and ready-to-serve fruit solutions for the food-away-from-home industry.
10001+ employees
H1B Sponsorship
Dole Foodservice has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (1)
2022 (3)
2021 (6)
2020 (1)
Funding
Current Stage
Late StageRecent News
2025-08-03
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