Milestone Technologies, Inc. · 1 day ago
Data Center Logistics Team Manager
Mesa, AZ
Full-time
Onsite
Mid, Senior LevelMilestone Technologies is a global IT managed services firm that partners with organizations to enhance their technology and services. The Data Center Logistics Team Manager will oversee the Logistics Service Onsite team, ensuring effective service execution and client relationship management while fostering team development and compliance with service standards.
Application Performance ManagementConsumer ElectronicsInformation Technology
Responsibilities
Ensure the development and maintenance of the Milestone Values and Culture within the team and service execution
Support the training and development of team members at the site to ensure their capability and skills are sufficient to support the service
Forecasting and Management of Resource Capacity to meet service demands Management of burst labor activity to fulfil ad hoc Project requirements
Manage employee attrition in professional and proactive manner
Client Relationship Management
Main point of contact (MPOC) for all Milestone IBOS service-related queries and escalations
Weekly Service Review with ClientSite Operations MPOC for Milestone Regional Manager
Ensures Client satisfaction that supports the achievement of Quarterly customer satisfaction (CSAT) Scores at the site Provides ongoing clear, concise, and factual Operational Information to Milestone Leadership to assist service strategy and decision making
Supports the Regional Manager in commercial invoicing queries and approvals to support proactive financial management Service Management
Provide oversight and direction of day-to-day operations to ensure service quality control and compliance
Measure, Monitor and Analysis the key areas of service execution around Rack Management, Inventory Management, Spare Management and Service Compliance (Safety, SOX, Security and Customer Service)Produce weekly reports on service level agreement (SLA )achievements, volumes, resourcing, and compliance
Analyze, Investigate, and provide insights on operational key performance results
Support the continuous development of operational services on site
Support and provide oversight on Client process and tool field UAT programs
Control the ongoing team application of the Milestone and Client Safety standards and processes
Lead the profiling of Risk and Service Improvement for the Milestone Service at the site
Ensure the teams engagement and completion of all required Client and Milestone training for Safety, Compliance and Standard Operating Procedures
Qualification
Required
Proven work experience as a team leader or supervisor
Excellent Client Relationship Management
Excellent oral and written communication skills
Proficient in the use of email, word, excel and word with a high degree of efficiency
Experience in developing and presenting report documents and PowerPoint presentations to support Client and Leadership service interactions
Capability to support workforce planning and management
Excellent time management, prioritization, and decision-making skills
Agility to work in a dynamic versatile working environment to meet changing Client service demand prioritization
Degree in Management or training in team leading is a plus
Analytical and problem-solving skills to support service improvements, risk identification and operational trends
Knowledge of and implementation of 5S principles to support service efficiency and safety
Coaching, Mentoring and development of teams and individuals
Ability to understand all health & safety requirements and cautions
Ability to perform the physical labor is necessary
Must be able to speak, read, write, and understand English as the primary language(s) used in the workplace
Able to safely lift and move a minimum of fifty (50) pounds
Able to stand the duration of the shift
Company
Milestone Technologies, Inc.
Milestone Technologies is a global IT Services and Digital Solutions company based in Silicon Valley that helps hundreds of leading corporations deliver technology around the globe.
Founded in 1997
1001-5000 employees
H1B Sponsorship
Milestone Technologies, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2022 (2)
2021 (3)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$42.5MKey Investors
H.I.G. Capital
2022-12-13Acquired
2015-08-11Private Equity· $42.5M
Leadership Team
Sameer Kishore
President and Chief Executive Officer
Mayank K Agrawal
Chief Financial Officer
Recent News
2025-10-01
Company data provided by crunchbase