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LifeMoves · 2 weeks ago

Associate Program Director (HOT Northern Region, SFO)

San Mateo, CA

Full-time

Onsite

Mid, Senior Level

3+ years exp

LifeMoves is the largest provider of housing and services for individuals experiencing homelessness in Silicon Valley. The Associate Program Director for the Homeless Outreach Teams (HOT) oversees field staff, ensuring effective outreach and engagement services for unsheltered individuals, while fostering a supportive team culture and maintaining strong community partnerships.

FamilyNon ProfitResidential

Responsibilities

Support daily program operations to ensure services are safe, effective, and welcoming, including administration, scheduling, and budget coordination

Identify and address safety, training, and data needs while maintaining clear communication with leadership and staff

Provide supervision, mentorship, and guidance to team members using trauma-informed and strengths-based practices to foster a positive and supportive program culture

Plan and lead client meetings, staff meetings, team check-ins, and one-on-one meetings

Assist with hiring, training, scheduling, and evaluating staff to ensure high-quality service delivery

Ensure client services are trauma-informed, ethical, professional, and effective; support staff in facilitating groups, workshops, and client activities

Provide direct client support as needed, including referrals, crisis intervention, and case management, maintaining accurate and up-to-date client files

Build and maintain partnerships with community organizations, government agencies, and service providers to enhance resources and support for clients

Ensure program compliance with funding, regulatory, and agency requirements, including contract management, audits, and quality improvement initiatives

Gather and review monthly, quarterly, and annual reports to support program monitoring and continuous improvement

Participate in agency-wide initiatives, meetings, trainings, and events that support LifeMoves’ mission

Complete all required trainings, including CPR, Mental Health/First Aid, Nonviolent Crisis Intervention, HMIS/database training, and online Relias courses

Attend continuing education opportunities to maintain best practices and professional growth

Be available for occasional evenings and weekends as required by program needs

Engage and assist unhoused clients at encampments, streets, or other locations where they reside

Respond to outreach service requests from Dispatch or community partners

Provide assistance to individuals and families seeking shelter or housing by connecting them to Core agencies and essential services

Distribute basic needs items, such as snack packs and hygiene products, as available

Qualification

Trauma-informed careCrisis interventionLeadership experienceCommunity outreachCase managementData managementDEIB principlesEffective communicationOrganizational skillsTeam collaborationMentoring

Required

A Bachelor's degree in a related field is required; or an Associate's degree combined with 3-5 years of progressively responsible experience in a related field will also be considered

A minimum of three years of direct leadership experience in a human or social services setting is also required, with an emphasis on supporting vulnerable populations and navigating complex service systems

Demonstrates care, respect, and empathy when working with individuals from diverse backgrounds; actively practices DEIB principles and radical hospitality

Maintains professionalism, composure, and emotional stability under pressure, applying trauma-informed and de-escalation techniques to ensure safety and positive outcomes

Open to feedback and continuous growth; seeks learning opportunities in trauma-informed care, crisis intervention, and harm reduction practices

Works effectively both independently and as part of a team; communicates clearly, seeks clarification when needed, and supports collaboration

Produces accurate, timely, and professional documentation, ensuring clear and unbiased communication across all reports and records

Demonstrates strong organizational skills, attention to detail, and follow-through to ensure smooth program operations and effective client engagement

Proficient in phone, email, and standard office software (e.g., Word, Excel, databases) for case management, reporting, and performance tracking

Advocates for clients in navigating complex systems, securing resources, and ensuring equitable access to services and benefits

Builds and maintains collaborative partnerships with community organizations, service providers, and government agencies to expand client support networks

Facilitates group discussions, trainings, and community presentations to promote education, empowerment, and mission-driven engagement

Models healthy boundaries, self-care, and reflective supervision to foster staff well-being, prevent burnout, and sustain a positive team culture

This role provides supervision to Outreach Specialists and Outreach Case Managers

A valid California driver's license and reliable transportation are required

Must be able to travel throughout the Bay Area as part of regular duties

Must maintain vehicle insurance as required by law and agency policy