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Forward Air Corporation · 19 hours ago

Client Success Administrator

Irvine, CA

Full-time

Onsite

Entry Level

$22/hr - $25/hr

1+ years exp

Forward Air Corporation is a leading provider of ground transportation and logistics services. The Client Success Administrator is responsible for supporting daily warehouse, logistics, and customer service activities to ensure efficient and accurate order flow, while collaborating effectively across teams.

LogisticsService IndustryTransportation

Hiring Manager

Kami Brown

Responsibilities

Create and manage receipts in Warehouse Management System (WMS) for inbound shipments

Send receipt emails to clients with summary reports, chargebacks, and discrepancy details

Log additional billing entries related to receiving activity

Maintain and update logs for cross dock shipments and routing activity

Route and ship orders according to required cancel dates

Collect, scan, and file Bills of Lading (BOLs); send copies to clients daily

Create manual or specialized labels as needed (e.g., Dangerous Goods)

Organize, log, and print labels or tickets received from third-party services

Communicate with clients to resolve order or labeling issues

Assist with reships, billing entries, and return label creation

Resolve order processing issues and release orders held for shortages

Process routine service requests such as order changes or cancellations

Respond to incoming client phone calls and emails

Other duties as assigned

Qualification

WMS experienceCustomer service experienceProblem-solving abilityCommunication skillsSoftware learning abilityMulti-priority managementCustomer-centric mindsetERP systems experience3PL fulfillment experienceTeamwork skillsOrganizational skills