CrossCountry Mortgage, LLC · 2 months ago
Loan Officer Assistant / Loan Processor
Scottsdale, AZ
Full-time
Onsite
Entry Level
$0/yr - $105K/yr
2+ years expCrossCountry Mortgage, LLC is the nation's leading distributed retail mortgage lender, recognized for its exceptional culture and employee engagement. The Loan Officer Assistant / Processor supports mortgage loan officers to enhance loan production and ensures a positive customer experience through effective communication and timely loan closings.
FinanceFinancial ServicesLendingMortgage
Responsibilities
Assist in reviewing mortgage loan application and documentation, which may include phone and computer work, printing, copying, scanning, emailing, overnighting documents, etc
Review mortgage loan disclosure packages and deliver them to the borrower
Create rate disclosure and re-disclosure packages and deliver them to the borrower
Review documents and entire loan files and work to prevent problems by highlighting deficiencies and then notifying the mortgage loan officer and/or loan processor
Clarify/correct information and obtain additional information, as necessary, via phone, email, etc
General clerical and phone support to loan officers and/or loan processors, as needed
Work with management to provide support in various stages and areas of lending and processing as needed
Assist in managing a pipeline consisting of conventional, FHA, VA, and USDA loans, along with 203K and reverse mortgage products
Deliver appraisals and/or property valuations to the borrower and retrieve proof of receipt
Track outstanding items on all loan files and follow up with customers to ensure timely receipt of necessary documentation
Facilitate timely loan closings by working directly with the Title Company and customer to schedule
Qualification
Required
High School Diploma, General Equivalency Diploma (GED), or educational equivalent from an accredited institution
A minimum of 2 years of mortgage-related experience, including customer contact
Excellent communication skills
Ability to manage multiple tasks/projects and deadlines simultaneously
Proficient with Microsoft Office applications
Salesforce working experience
Preferred
Previous sales support experience
Benefits
Medical
Dental
Vision
401K
Company-provided short-term disability
Employee assistance program
Wellness program
Company
CrossCountry Mortgage, LLC
Back in 2003, our founder and CEO, Ron Leonhardt, started CrossCountry Mortgage with one goal: become a nationwide mortgage lender that helps people with clear and fast home loans.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$1.9BKey Investors
Ares Management
2025-11-18Debt Financing· $600M
2025-09-24Debt Financing· $900M
2021-11-23Debt Financing· $400M
Leadership Team
Tom Kraft
Senior Vice President Operations - West
Rob Sampson
Executive Vice President
Recent News
2026-01-24
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