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ORBIS Corporation · 2 months ago

Customer Account Manager

Oconomowoc, WI

Full-time

Onsite

Mid Level

3+ years exp

Menasha Corporation, which includes ORBIS Corporation, is a leader in packaging solutions and is seeking a Customer Account Manager. This role is responsible for providing excellent customer service and sales support to assigned customer accounts, ensuring effective order management and communication with sales personnel.

ManufacturingPackaging ServicesSupply Chain ManagementSustainability

Responsibilities

Daily communication with customers and associated sales personnel on order management topics

Management of customer orders from receipt of customer order to receipt of product at the customer. Activities include contract review, order entry, order edit, order maintenance, order status communication, order expedite requests, and complaint processing

Provide direct line and ACD line support for all incoming service-related phone calls

Demonstrate an understanding of ORBIS products and product application

Support the execution and continuous improvement of the quality policy

Resolve any issues that arise, including identifying root cause, determining options, and negotiating with the plant and customer

Navigate between multiple systems, including SAP, SharePoint, Salesforce, and Teams

Support sales personnel with quoting, purchase order changes, and customer inquiries as needed

Support team as back-up coverage

Other duties as assigned

Qualification

Customer SupportSAPSalesforceCommunicationProblem-solving

Required

High School Diploma

3-5 years Customer Support experience

Strong communication (verbal and written) skills and collaboration in a team environment

Ability to multi-task in a high paced environment, while maintaining attention to detail

Knowledge of and ability to implement effective strategies and activities that promote long-term customer loyalty

Knowledge of the major responsibilities, accountabilities, and organization of the customer support function or department

Familiarity with organization's policies, standards, and procedures guiding customer interactions, while using strong problem-solving skills

Knowledge of practices, tools, and techniques for communicating with a customer

Knowledge of and ability to apply the processes, activities, and tools needed to ensure strong customer satisfaction

Ability to lead by example

Preferred

Bachelor's Degree

5-10 years of similar customer support experience within an ISO Certified manufacturing environment

Prior ERP System experience

Company

ORBIS Corporation

Reusable plastic containers, pallets, dunnage and bulk systems from ORBIS improve the flow product all along the supply chain to reduce costs, enhance profitability, optimize operations and add sustainability.

Founded in 1849

Oconomowoc, Wisconsin, USA

1001-5000 employees