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Infosys BPM · 2 months ago

Senior Lead – Client Operations and Services

Dallas, TX

Full-time

Hybrid

Senior Level, Lead/Staff

12+ years exp

Infosys BPM Limited is a global marketing operations provider that partners with leading telecom brands. They are seeking a Senior Lead – Client Operations and Services to manage the global delivery team and lead the agency’s mobile and telecom content studio, ensuring effective client relationships and driving business growth through integrated content production and campaign development.

ConsultingOutsourcing

H1B Sponsor Likely

Responsibilities

Serve as the main contact for mobile and telecom client teams and offshore delivery teams

Manage offshore teams delivering content production, campaign development and distribution

Direct campaign planning, execution, and optimization with global delivery teams

Be an integral part of the in-house agency/studio for a leading telco and work with diverse teams to scale and provide value to the telco marketing teams

Foster client relationships and satisfaction

Identify and pursue opportunities for account expansion

Coordinate with internal teams for seamless project delivery

Integrate industry trends and best practices into content solutions including Gen AI and automation solutions

Qualification

Account managementManaging offshore teamsCampaign developmentDigital content strategyTelecom industry knowledgeCultural awarenessCommunication skillsNegotiation skillsLeadership skillsProject management

Required

Bachelor's Degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education

Minimum 12 years of experience related to the job description

Must have experience in managing offshore delivery teams for content production and distribution

Preferred

Experience in account management within an advertising agency or in-house studio

Experience in a global delivery model and managing offshore delivery teams in centers like India/Philippines

Ability to work with teams from diverse cultural backgrounds

Strong communication, negotiation, and leadership skills

Proven ability to manage multidisciplinary teams and complex projects

Understanding mobile and telecom industries is a good to have

Extensive experience in advertising, marketing, and creative strategy, with a strong focus on mobile, telecom, and digital content is desirable

Experience in working in a global delivery model with teams in offshore locations

Proven track record in leading high-performing teams and executing campaigns

Award-winning campaign experience with leading brands in telecom, technology, and digital sectors

Advanced degrees and certifications in communication, business, or related fields

Major Clients Handled (Examples): Telecom operators, technology companies, global brands in mobile communications, and digital service providers

Benefits

401(k)

Dental insurance

Health insurance

Vision insurance

Work from home

Company

Infosys BPM

Glassdoor3.5

Infosys BPM Ltd., the business process management subsidiary of Infosys Ltd. (NYSE: INFY), was set up in April 2002.

Founded in 2002

Bengaluru, Karnataka, IND

10001+ employees

https://www.infosysbpm.com

H1B Sponsorship

Infosys BPM has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (28)

2024 (38)

2023 (30)

2022 (53)

2021 (43)

2020 (60)