CCR Commercial Refrigeration Benelux · 2 months ago
Technical support & coordination specialist
United States
Full-time
Remote
Senior Level
5+ years expCCR Commercial Refrigeration Benelux is seeking a motivated CO₂ Refrigeration Technical Support Coordination Specialist to join their growing team. This role involves supporting field installations, troubleshooting technical issues, and coordinating small projects related to CO₂ condensing units in an environmentally friendly refrigeration technology sector.
Mechanical Or Industrial Engineering
Responsibilities
Assist customers and contractors during the installation and startup of CO₂ condensing units
Support in diagnosing and resolving technical issues, both remotely and on-site
Provide clear and professional technical support via phone, email, and online platforms
Help create and maintain technical documentation such as troubleshooting guides
Help coordinate timelines and deliverables for small-scale projects related to CO₂ cooling systems
Track project progress and communicate updates to internal teams and customers
Work closely with project managers and senior managers to ensure customer satisfaction
Gather customer feedback and report common technical issues to internal teams
Stay informed about new CO₂ refrigeration technologies and industry best practices
Recommend improvements in support procedures and technical documentation
Qualification
Required
5+ years of relevant experience in HVAC, refrigeration, or technical support (internships or co-op experience also considered)
Basic understanding of refrigeration systems (CO₂ experience preferred but not required)
Strong communication skills (verbal and written)
Solid problem-solving ability and eagerness to learn technical systems
Ability to travel frequently (up to 60% of the time, or approx. 35–40 weeks per year)
Preferred
Familiarity with CO₂ condensing units or natural refrigerants
Knowledge of refrigeration safety protocols and relevant regulations
Company
CCR Commercial Refrigeration Benelux
CCR Commercial Refrigeration Benelux is a leading supplier of high-efficiency turnkey refrigeration systems for Food Retail stores of all formats and industrial sites, from project engineering and product manufacturing to installation and ongoing customer service.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase