Hamilton County, Ohio · 3 months ago
PC Specialist 1 (4590-07)
Cincinnati, OH
Part-time
Onsite
Entry Level
$23.24/hr - $23.24/hr
3+ years expHamilton County, Ohio is looking for a PC Specialist to provide technical support for their Communications Center. The role involves troubleshooting hardware and software issues, maintaining computer systems, and assisting with IT procedures to ensure efficient operations.
GovernmentNon ProfitOffice Administration
Responsibilities
Provides mostly Tier 1 and some Tier 2 technical support for departments under the Board of County Commissioners Departments. Examples include Basic active directory user administration, end user and server support for the various systems; troubleshoots hardware and software issues, PC configuration, installs, upgrades, anti-virus and cybersecurity strategy, server administration, other connectivity issues including wireless network clients. Offers daily operations and systems support to personnel as directed. Assist personnel with installation, configuration and ongoing usability of system hardware and software. Verify functionality of hardware and software components. Other IT duties as directed
Assess infrastructure on a regular basis to ensure it continues to meet necessary demands. Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve customer satisfaction
Resolves on-site issues; communicates with supervisor/team and may assist with networking and switch changes; uses networking principles to diagnose issues, and rules out non-issues; primary administrator for server maintenance and pc workstation, laptop and smartphone support; printing problems, application and software issues and file storage. Assume responsibility for project tasks and ensure they are completed in a timely fashion. Monitors annual maintenance and support programs. Maintains appropriate documentation of activities
May assist manager with vendor coordination and management of Tier 2 level support and system administration of server systems and network devices located in the departments
Oversees installation, testing, repairs, and corrective action of other LAN devices including but not limited to other computer peripherals; systems; repair and maintenance of laptops, printers, operating systems, or application software
Keeps current on IT and industry trends; provides direction and feedback on IT infrastructure; project management; continuing technical advancement and education; provides backup to other support specialists as needed
Demonstrates regular and predictable attendance and responsive customer service
May undergo the system administration training; may understand existing support agreements and the procedures currently in place to open up new tickets; understand and make initial diagnoses of equipment in realm of responsibility and implement proper resolution in a timely fashion
Qualification
Required
Associate degree in computer science/electronics
or three (3) years of directly related experience in PC technical support
working knowledge and/or experience with a variety of business software packages including Windows operating systems or MS Office suite applications
must obtain Comp TIA A+ Certification upon completion of probationary period
must be able to maintain a flexible schedule and willing to work overtime
must be willing to support agency satellite office
required to carry a cell phone
Valid driver's license issued by the state of residency
Benefits
Generous Paid Time Off: 11 Paid Holidays, Immediately Begin Accruing Paid Vacation and Sick Time, Earned Personal Days, and Paid Parental Leave.
Ohio Public Employee Retirement System which includes 14% Employer Contribution AND a defined benefit option
Highly Competitive and Comprehensive Benefits Package: Medical, HRA,
Dental, Vision, Employer-Paid Life Insurance, Long-Term Disability, Tuition Reimbursement, Public Service Loan Forgiveness Eligibility, Free On-Site Parking, Wellness Incentives, robust Employee Assistance Program, access to Free Medical and Rx through Marathon Health, plus expansive Behavioral and Mental Health Resources, and More!
Company
Hamilton County, Ohio
Hamilton County, Ohio is a dynamic local government dedicated to delivering the best and most responsive county services in America.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
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