Tricon Residential · 2 months ago
Senior Resident Experience Support Specialist
Tustin, CA
Full-time
Onsite
Mid, Senior Level
$42K/yr - $63K/yrTricon Residential is an owner, operator and developer of single-family rental homes in the U.S. and multi-family apartments in Canada. The Senior Resident Experience Support Specialist will oversee a team handling resident inquiries and concerns through online messaging, ensuring prompt and accurate resolutions while maintaining professionalism and empathy.
Property ManagementReal EstateRentalVenture Capital
Responsibilities
Communicate clearly, compassionately, and empathetically with residents through online messaging
Handle online and phone messaging related to maintenance requests, account inquiries, and various resident needs
Resolve resident issues, complaints, or inquiries promptly and efficiently, ensuring resident satisfaction
Log resident interactions and transactions accurately in internal systems, recording details of inquiries and comments
Collaborate with internal departments to find solutions and resolve resident matters efficiently
Uphold a professional and courteous demeanor in all interactions, fostering positive relationships with residents
Maintain a thorough understanding of the services offered to provide accurate information and assistance to residents
Continuously strive to exceed resident expectations, demonstrating a willingness to go above and beyond to offer an exceptional resident experience
Qualification
Required
Excellent written communication skills with a strong command of grammar, attention to detail, spelling, and punctuation
Ability to type quickly and accurately, with strong typing skills
Demonstrated ability to handle a high volume of online messaging while maintaining attention to detail
Strong problem-solving and decision-making skills, with the ability to think critically and creatively to resolve resident issues
Ability to handle challenging situations with a positive attitude and maintain composure under pressure
Excellent interpersonal skills, with the ability to build rapport and communicate effectively with residents and team members
Proficiency in using computer software systems and willingness to learn new technologies
Strong work ethic, motivated by the accomplishment and success of the team and company
Highest level of integrity and transparency in all interactions
High school diploma or equivalent experience
Previous customer service experience, preferably in a call center or similar environment
Company
Tricon Residential
Tricon Residential is a rental housing company focused on serving the middle market demographic across North America.
Founded in 1988
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$672.22MKey Investors
Blackstone Real Estate Income TrustRBC Capital MarketsGMP Securities
2024-01-19Acquired
2021-10-06Post Ipo Equity· $56.96M
2017-02-27Post Ipo Equity· $152.56M
Leadership Team
Wissam Francis
EVP & Chief Financial Officer
Sherrie Suski
Chief People Officer
Recent News
HousingWire.com
2026-01-08
UPSTATE BUSINESS JOURNAL
2025-08-08
Company data provided by crunchbase