Customer Support Representative - Full Time jobs in United States
cer-icon
Apply on Employer Site
company-logo

Dohrn Transfer Company ยท 2 months ago

Customer Support Representative - Full Time

positionUS-WI-Oak Creek
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$18/hr - $18/hr

Dohrn Transfer Company is a leading Midwest LTL Carrier providing less-than-truckload and truckload services. They are currently seeking a Full Time Customer Support Representative at their Milwaukee, WI terminal to provide exceptional customer service and assist customers with inquiries and issues.

Freight ServiceLogisticsTransportation

Responsibilities

Field inbound emails, chats and calls providing exceptional customer experience
Respond to inquiries with excellent verbal & written communication skills
Trace and monitor accounts to ensure on-time delivery
Assist with scheduling pickups and completing deliveries
Educate, when possible, self-service options available to Customers
Act as a problem-solver to customer issues accurately & efficiently that arise throughout the day
Conduct account research & document fulfillment request
Perform other duties as needed
Excellent communication and active listening skills
May require occasional travel

Qualification

Customer ServiceVerbal CommunicationWritten CommunicationMicrosoft ApplicationsProblem-SolvingEmpathyActive ListeningDetail-OrientedTime ManagementTeamwork

Required

High School education or equivalent
Valid Driver License
Excellent communication skills- verbal, written & active listening
Excellent Mindset
Detail-oriented
Proficient in Microsoft applications along with proficient computer systems and data entry
Excellent attendance
Strong problem-solving and conflict-resolution abilities
Patience and empathy to handle stressful situations calmly
Ability to multitask, manage time, and stay organized
Ability to work both independently and as part of a team

Benefits

Health / Vision / Dental insurance
401k matching
Life insurance
Short/long term disability
And more.

Company

Dohrn Transfer Company

twittertwittertwitter
company-logo
Dohrn Transfer Company specializes in less-than-truckload, truckload and value-added transportation services with a personal touch.
dateFounded in 1921
location
Rock Island, Illinois, USA
people-size1001-5000 employees
web-link
https://www.dohrn.com/

Funding

Current Stage
Late Stage

Leadership Team

leader-logo
Heather Dohrn
Executive Vice President and Chief Operations Officer
linkedin
Company data provided by crunchbase