TeamLogic IT Arlington, VA ยท 4 months ago
Level III IT Technician
Arlington, VA 22203
Full-time
Onsite
Mid, Senior Level
$73K/yr - $83K/yr
5+ years expTeamLogic IT is a company that supports small- and medium-sized businesses with IT solutions. The Level III IT Technician role involves ensuring system operation and functionality, responding to support requests, and providing technical support to end-users while collaborating with the sales team on various projects.
Information Technology & Services
Responsibilities
Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues
Provisioning and system setup for new hires
Prioritize incidents and service requests according to defined processes to meet defined SLAs
Use remote tools and diagnostic utilities to aid in resolving support requests
Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined
Installing and configuring hardware and software components throughout various network infrastructure devices
Install antivirus software and ensure virus definitions are up to date
Server administration via Active Directory, File & Print services, DNS, DHCP
Network firewall and switch administration and maintenance
Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
Establishing good relationships with all departments and colleagues
Ensuring company safety and security standards are met
Some network and server solution design and architecture
Qualification
Required
College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience
Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS
Benefits
Flexible Scheduling: You pick your own hours between 7am to 6pm M-F
Career Advancement Opportunities
People First Culture
Medical/Dental Insurance
Ongoing Trainings
Company
TeamLogic IT Arlington, VA
Washington DC Metropolitan area, Are you looking for a dependable, proactive and responsive Services and Solutions You can Count On? 8 Reasons for partnering with TeamLogic IT Solutions to Support and Manage your IT needs.
11-50 employees
H1B Sponsorship
TeamLogic IT Arlington, VA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (1)
Funding
Current Stage
Early StageCompany data provided by crunchbase