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Ro · 1 day ago

Lead Fulfillment Pharmacy Technician - Romeoville, IL

Romeoville, IL

Full-time

Onsite

Mid, Senior Level

$56K/yr - $56K/yr

2+ years exp

Ro is a direct-to-patient healthcare company dedicated to helping patients achieve their health goals through a comprehensive healthcare experience. The Lead Fulfillment Pharmacy Technician will oversee the daily operations of the pharmacy fulfillment team, managing technicians and ensuring compliance with operational standards while fostering a culture of quality and efficiency.

Hospital & Health Care

Comp. & Benefits

Responsibilities

Lead and mentor a team of pharmacy technicians by providing hands-on coaching, real-time feedback, and performance support to foster a high-performing team culture

Oversee technician onboarding, training, and ongoing skills development to ensure compliance with SOPs and operational excellence

Support scheduling and staffing needs to ensure appropriate shift coverage and workflow continuity

Ensure pharmacy fulfillment workflows—including picking, packing, and shipping—are executed accurately, efficiently, and in accordance with established timelines

Act as the primary point of contact for daily operational issues on the floor, escalating concerns to pharmacy leadership as appropriate

Collaborate closely with pharmacists and cross-functional teams including operations, care, and product to resolve order and shipping issues promptly

Operate and troubleshoot pharmacy automation equipment, ensuring it functions properly to support order volume

Monitor quality, safety, and regulatory compliance throughout the fulfillment process, and drive adherence to all applicable standards and procedures

Contribute to a culture of continuous improvement by participating in workflow evaluations and helping implement operational enhancements

Maintain a clean, organized, and inspection-ready workspace aligned with company policies and regulatory expectations

Flexibly support fulfillment operations by assisting with order processing and technician duties as needed to meet volume demands

Support additional operational tasks and responsibilities as assigned by pharmacy leadership

Qualification

Pharmacy Technician CertificationPharmacy Automation EquipmentLeadership SkillsCritical ThinkingOrganizational SkillsEmpathyProactive MindsetCommunication SkillsTeam CollaborationAttention to Detail

Required

Active and unrestricted Illinois Pharmacy Technician Certification (CPhT)

High school diploma or equivalent required

Minimum of 2 years of pharmacy technician experience

Proven leadership skills with the ability to motivate, guide, and support a team in a fast-paced fulfillment environment

Empathy, patience, and professionalism in interactions with both patients and team members

Strong critical thinking and decision-making abilities, especially when navigating high-pressure or time-sensitive situations

Excellent organizational skills and a sharp attention to detail to ensure order accuracy and compliance

Comfort working with pharmacy automation equipment and technology-driven workflows

A proactive, improvement-oriented mindset and the ability to contribute to cross-functional problem-solving

Excellent verbal and written communication skills, and a collaborative spirit that thrives in cross-functional environments

Preferred

Prior leadership or supervisory experience strongly preferred

Benefits

Full medical, dental, and vision insurance + OneMedical membership

Healthcare and Dependent Care FSA

401(k) with company match

Flexible PTO

Wellbeing + Learning & Growth reimbursements

Paid parental leave + Fertility benefits

Pet insurance

Student loan refinancing

Virtual resources for mindfulness, counseling, and fitness

Company

Ro

Glassdoor3.1

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible.

Founded in 2017

New York, NY, US

201-500 employees