Foxen · 2 months ago
Customer Service Representative (Resident Support Specialist)
Columbus, OH
Full-time
Onsite
New Grad, Entry LevelFoxen is an innovative company providing insurance compliance solutions and financial services for the multifamily real estate sector. As a Resident Support Specialist, you will be the primary point of contact for residents, addressing their inquiries and ensuring a positive experience through effective problem-solving and communication.
Financial ServicesInsuranceSoftware
Responsibilities
Answering inquiries: Responding to customer questions via phone, email, live chat, or in-person
Problem-solving and complaint resolution: Listening to and understanding customer issues, then providing appropriate solutions, and following up to ensure the problem is resolved
Providing information: Having in-depth knowledge of the company's products and services to accurately inform customers
Managing accounts: Reviewing and making changes to customer accounts as needed
Retrieve and distribute incoming mail in a timely manner
Contribute to operational efficiency by suggesting and developing new process improvements
Qualification
Required
Strong communication skills: The ability to convey information clearly and effectively, both verbally and in writing
Active listening: Paying close attention to what customers are saying to fully understand their needs and concerns
Empathy and patience: Staying calm and polite, especially when dealing with difficult or frustrated customers
Excellent organizational and time management skills with a proven ability to prioritize tasks and multitask effectively
A positive attitude and a proactive approach to learning new systems and adapting to change
Benefits
Your choice of three health insurance plans
Voluntary dental
Vision
Short-term disability
Long-term disability
Life and AD&D insurance
Paid Time Off
Paid holidays
401k with 4% company match
Company
Foxen
Foxen is a provider of risk management software, insurance verification, and monitoring services.
Founded in 2017
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$44MKey Investors
Summit Partners
2022-06-02Series A· $44M
Leadership Team
Jay Harkrider
Co-Founder and Executive Chairman
Recent News
2025-09-22
2025-09-12
2025-07-08
Company data provided by crunchbase