NEOGOV · 5 months ago
Front Desk Office Assistant (Part Time)
Ohio 44118, OH
Full-time, Part-time
Onsite
New Grad, Entry Level
$11/hr - $14.39/hrNEOGOV is a part-time employer in the Parks & Recreation department of the City of Cleveland Heights, seeking a Front Desk Office Assistant. The role involves providing customer service, assisting with program registrations, and maintaining effective communication with customers and internal departments.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Exhibits a service orientation toward customers and maintains productive working relationships
Participates in the accomplishment of organizational, departmental, and workgroup goals and objectives
Provides customer service support to internal and external customers
Screens incoming calls and correspondence to provide assistance or direct to the appropriate area
Assists customers with memberships, program registrations, rentals, and taking payments
Responds to customer inquiries and assists in the resolution of problems
Responds to internal requests for information and assistance, and provides information regarding applicable rules, policies, and regulations
Maintains regular attendance and punctuality
Performs other duties of a similar nature or level
Qualification
Required
High school diploma or GED; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job
Knowledge of customer service principles
Knowledge of time management principles
Skill in using modern office equipment
Skill in keyboarding
Skill in using a computer and related software applications
Skill in customer service
Skill in establishing and maintaining effective working relationships with associate personnel, other City employees and the general public
Skill in tactfully and courteously interacting with children and adults participating in recreation activities
Ability to maintain a safe work environment
Ability to provide quality customer service
Ability to participate in teamwork productively
Ability to communicate clearly and concisely, both orally and in writing
Ability to use interpersonal skills to interact with coworkers, supervisor, the general public, etc., to sufficiently exchange or convey information and to receive work direction
Maintains regular attendance and punctuality
Preferred
Available to work an early shift starting at 6:00 AM, Monday through Friday
Weekend availability
Flexible scheduling as needed
Benefits
Comprehensive Medical & Dental Plan
Paid Time Off
Life Insurance
Deferred Compensation Plans
Employee Assistance Program
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase