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Printelect · 5 months ago

Elections Equipment Technician

Garner, NC 27529

Full-time

Onsite

Entry, Mid, Senior Level

$35K/yr - $45K/yr

Printelect is a well-established regional election equipment sales and service company with a commitment to excellence and customer satisfaction. They are seeking an Elections Equipment Technician to provide technical support services for elections voting equipment and to conduct on-site training for customers. The role involves travel to municipal and state government customers to perform maintenance and support services.

Consumer Goods

Responsibilities

Provide our municipal and state government customers with technical hardware and software support services required to operate and maintain elections voting equipment

Travel to our customers and provide on-demand and preventive maintenance services for elections voting equipment

Develop an understanding of all hardware and software systems utilized by our elections equipment manufacturer

Communicate and cross-train with internal teams to facilitate accurate election preparation and good customer service

Participate in on-site customer training for elections equipment

Qualification

Electrical technology maintenanceMechanical technology maintenanceHardware troubleshootingSoftware troubleshootingTicket-based software systemsMultitaskingTraining material developmentElections industry experienceInterpersonal skillsAttention to detailTeam collaboration

Required

Level One (entry-level) position: Minimum high-school diploma or equivalent vocational experience in a technology-based support field

Level Two (senior-level) position: Minimum 4-year degree or equivalent vocational experience in a technology-based support field

Basic (entry-level) or advanced (senior-level) aptitude with electrical and mechanical technology maintenance and support services

Experience working in collaborative team-based environments

Experience with recording, documenting, and reporting in ticket-based or order-based software systems

Ability to work discreetly and adhere to strict security and confidentiality requirements

Preferred

Any prior IT work experience with computer hardware troubleshooting, workstation software troubleshooting, and file server maintenance is highly desired

Any prior experience with converting internal documentation processes and procedures into actionable training materials and in-person trainings is highly desired

Any prior experience in the elections industry is a plus