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Navitas Business Consulting, Inc. · 3 months ago

25-6035: Continual Improvement (CSI) Manager - DC Metro

Washington, DC

Full-time

Onsite

Senior Level

Navitas Business Consulting, Inc. is an industry leader in digital transformation solutions. The Continual Improvement (CSI) Manager will lead process improvement initiatives across IT services while applying ITIL and Lean Six Sigma methodologies to enhance operational performance and service management.

Computer Software

Culture & Values

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Drive continual service and process improvements across programs in alignment with ITIL CSI practices

Establish baselines, track progress, and report on improvements and gained efficiencies

Apply Lean Six Sigma methodologies to improve operational performance

Collaborate with stakeholders to identify improvement opportunities and implement structured solutions

Ensure compliance with RFQ requirements and deliver measurable value to customers

Support integration of user-centered/human-centered design principles into improvement initiatives

Develop metrics and dashboards to quantify service performance improvements

Qualification

Lean Six Sigma Green BeltITIL CertificationLean Six Sigma Black BeltProcess ImprovementUser-centered design

Required

Lean Six Sigma Green Belt Certification

Experience driving process improvements, baselining, and tracking service improvements, including reporting efficiencies

ITIL Certification

Preferred

Lean Six Sigma Black Belt or Master Black Belt

Experience managing established service levels and developing new service levels on a contract with a large Government agency

Company

Navitas Business Consulting, Inc.

Incorporated in 2006, Navitas Business Consulting Inc, is a Woman-Owned, Small Business (WOSB) with areas of expertise in Cloud Migration, Data & Insights, Artificial Intelligence, Threat Intelligence, Cybersecurity, Agile PMO & Advisory and Healthcare.

Founded in 2006