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Hawaiʻi Gas · 3 months ago

Service Technician II (Hilo)

US-HI-Hilo

Full-time

Onsite

Mid, Senior Level

4+ years exp

Hawaiʻi Gas is seeking a skilled Service Technician II to perform installation, inspection, testing, and repair of gas utilization appliances and systems. The role involves responding to emergencies, maintaining safety standards, and providing excellent customer service while performing various technical duties.

Clean EnergyEnergyOil and GasPublic Safety

Responsibilities

Inspects and tests appliances, equipment, and associated systems on customers premises

Fixes the problem; Cleans, adjusts, repairs, changes, or replaces burners, pilot lights, controls, flues, gas cocks, valves, house and appliance regulators, defective or old age meters, or any other part, mechanism or electronic device pertaining to the operation of appliances equipment, and systems

Locks, unlocks, reads, changes, and removes meters; initiates plugged service

Functions as a first responder in gas-related situations such as fires, leaks, broken pipes, explosion

Provides and extends at all times a courteous and tactful demeanor when dealing with all customers or the public

Drives service truck and maintains necessary truck supplies and equipment

Performs clerical/administrative duties such as preparing reports, inputting data into the computer, etc

Works in a safe and responsible manner

Performs as Installer 1/C, Tank Truck Driver, Cylinder Driver or Meter Reader when required

Performs related and other work as required and/or directed

Performs all other related duties as instructed by supervisor/manager

Qualification

Gas appliance repairClass B CDL licenseDOT certificationSafety regulations knowledgeCustomer service skillsComputer proficiencyTechnical schooling

Required

Preferably a high school graduate with technical schooling

Completed all required Department of Transportation (DOT) Federal/State, OSHA Federal/State and NFPA courses or programs

Must maintain at least minimum passing scores per regulations, for all recurring Federal/State and NFPA courses or programs

Must possess a valid Class B, CDL license with Hazardous Material endorsement, with no restrictions on air brakes or transmission type, and valid Medical Examiner's Certificate per 49 CFR 391.41 through 391.49 and appropriate clearance certificate such as TWIC

Satisfactory completion of in-house Service Technician Training and Field Evaluation; must pass continuing refresher courses

At least four years successful and progressive experience of which two years must have been as a Service Technician III; these experience requirements may be reduced at management's sole discretion based on need and for the individual who demonstrates exceptional ability and skills to perform the duties of Service Technician II

Must have demonstrated the knowledge and ability to effectively install, repair, test and adjust gas appliances equipment and systems and have a work record of dealing tactfully and courteously with customers

Possesses a very good working knowledge of departmental operating rules and procedures, pertinent codes (such as NFPA #58 and #59) regulations, standards and safety rules/regulations/practices in addition to standard practices and procedures for this trade

Qualified in all phases of the work described

Very proficient in the proper use of the tools, materials, and equipment of the trade and have a good safety record

Must be a safe and competent driver, cognizant of all traffic laws and have a clean traffic abstract

Ability to use computer