Force Factor · 2 months ago
Customer Success Specialist
Boston, MA
Full-time
Onsite
New Grad, Entry LevelForce Factor is on a mission to disrupt the global health and wellness industry by creating innovative health products. The Customer Success Specialist will act as a key point of contact between Force Factor and retail partners, ensuring customer needs are met through effective coordination with logistics and supply chain teams.
Health CareManufacturingNutraceuticalNutritionWellness
Responsibilities
Act as the primary contact for retail partners on operational account matters, including:
Shipment tracking and delivery updates
Proof of delivery (POD) requests
New item form submissions and item setup
New account form processing and onboarding
Vendor maintenance updates and documentation
Collaborate with supply chain and operations teams to ensure timely and accurate fulfillment of customer needs
Partner with retail account managers to support customer relationships and ensure account requirements are met
Maintain accurate records and documentation for all account activities and forms
Proactively identify opportunities to improve processes and enhance customer satisfaction
Support ad-hoc requests from retail partners and internal teams as needed
Qualification
Required
Bachelor's degree and a strong academic track record from an accredited 4-year college or university (required); a degree in Business, Supply Chain, Communications, or a related field is preferred
Open to both recent college graduates and candidates with experience in customer success, account management, operations, or related areas. Experience in CPG or retail is strongly preferred. Title and compensation will align with experience
Strong organizational skills with proven ability to manage multiple priorities, meet deadlines, and maintain accuracy under pressure
Exceptional written and verbal communication skills; able to tailor communication effectively to both internal teams and external retail partners
Demonstrated ability to build and maintain positive working relationships at all levels, with a professional and collaborative approach
Strong problem-solving skills with a proactive, solutions-oriented mindset; comfortable taking ownership to drive issues through to resolution
Advanced proficiency in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint); prior experience with ERP, CRM, or retail vendor portals is a plus
High degree of attention to detail and accountability in maintaining documentation and process compliance
Well-organized, methodical thinker who can handle competing priorities and make decisions under pressure while delivering accurate, on-time, high-quality work
Detail-oriented, driven, and organized high performer with an insatiable desire to win
Company
Force Factor
Force Factor manufactures and supplies science-based nutritional and dietary supplements, immunity boosters, and prebiotic products.
Founded in 2009
11-50 employees
Funding
Current Stage
Early StageRecent News
2025-07-01
Company data provided by crunchbase