Level III IT Technician jobs in United States
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TeamLogic IT ยท 4 months ago

Level III IT Technician

positionArlington, VA 22203
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$73K/yr - $83K/yr
date5+ years exp

TeamLogic IT is a dedicated IT service provider focused on supporting small- and medium-sized businesses. The Level III IT Technician role involves ensuring system operation and functionality, responding to support requests, and providing pre-sales and post-sales technical support while maintaining strong customer service and interpersonal skills.

Information ServicesInformation Technology
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H1B Sponsor Likelynote

Responsibilities

Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues
Provisioning and system setup for new hires
Prioritize incidents and service requests according to defined processes to meet defined SLAs
Use remote tools and diagnostic utilities to aid in resolving support requests
Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined
Installing and configuring hardware and software components throughout various network infrastructure devices
Install antivirus software and ensure virus definitions are up to date
Server administration via Active Directory, File & Print services, DNS, DHCP
Network firewall and switch administration and maintenance
Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
Establishing good relationships with all departments and colleagues
Ensuring company safety and security standards are met
Some network and server solution design and architecture

Qualification

Server administrationNetwork administrationDesktop supportWindows operating systemsMac OSCustomer serviceMulti-taskingProblem solvingOrganizational skills

Required

College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience
Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS

Benefits

Flexible Scheduling: You pick your own hours between 7am to 6pm M-F
Career Advancement Opportunities
People First Culture
Medical/Dental Insurance
Ongoing Trainings

Company

TeamLogic IT

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TeamLogic IT provides IT service, support, project consultation and account management for businesses.
dateFounded in 2004
location
Decatur, Alabama, USA
people-size1001-5000 employees
web-link
https://www.teamlogicit.com/

H1B Sponsorship

TeamLogic IT has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)

Funding

Current Stage
Late Stage

Leadership Team

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Charu Mungale
CEO
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David Hardy
Chief Executive Officer
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Recent News

PRWeb
TeamLogic IT Announces the Appointment of New Virtual Chief Artificial Intelligence Officer
2025-04-07
Company data provided by crunchbase