NEOGOV · 5 months ago
Business Solutions Coordinator
Rochester MN 55906, MN
Full-time
Onsite
Mid Level
$89K/yr - $130K/yr
3+ years expNEOGOV is a division of the City of Rochester, MN, and they are seeking a Business Solutions Coordinator to enhance organizational productivity through Microsoft 365 tools and services. The role involves designing and implementing enterprise solutions, developing training programs, and maintaining brand integrity through graphic design.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Design, implement, and support Microsoft 365 solutions or other enterprise tool tailored to meet business needs, leveraging tools such as SharePoint Online, Teams, Power Platform, and Exchange Online
Lead the deployment and adoption of Microsoft 365 solutions, providing technical expertise and support to end-users
Partner with internal stakeholders to understand business needs and analyze the best strategies to meet their needs
Stay updated on the latest features and capabilities of Microsoft 365, exploring new functionalities, and evaluating their potential impact on organizational operations
Integrate Microsoft 365 applications with other systems and platforms within the organization's IT ecosystem, ensuring seamless data flow and interoperability between different systems to support end-to-end business processes
Engage with Microsoft or third-party vendors as needed to obtain support, escalate issues, or explore additional solutions and services that complement Microsoft 365 offerings
Assess training needs and develop technology-focused training programs to enhance employee skills and knowledge
Design and deliver training sessions on technology topics such as Microsoft 365 applications, digital tools, and best practices
Conduct training sessions and workshops to educate end-users on how to effectively utilize enterprise tools including Microsoft 365 tools and services
Customize training programs to meet the specific needs of different departments or job roles within the organization, ensuring relevance and effectiveness
Monitor training effectiveness through assessments, surveys, and feedback from participants, and adjust as needed to improve outcomes
Collaborate with internal stakeholders and external training providers to optimize training delivery and maximize impact
Collaborate with cross-functional teams to ensure consistency in brand messaging and visual identity, aligning with organizational values and objectives
Enhance and maintain brand guidelines, including logo usage, color palette, typography, and tone of voice, to ensure brand integrity and recognition
Produce various design templates for organizational use such as brochures, flyers, posters, infographics, presentations, and digital assets (e.g., social media graphics, website banners) to support marketing and communication efforts for the programs
Work with external vendors, such as printing companies or freelance designers, to outsource specific design tasks or projects, ensuring that vendor deliverables meet quality standards and are delivered according to agreed-upon timelines
Lead and facilitate continuous improvement projects to enhance productivity, reduce costs, and improve quality and customer satisfaction
Use tools such as process mapping and root cause analysis to identify inefficiencies and areas for improvement
Support organizational change initiatives by ensuring engagement, communication, and smooth transitions
Promote a culture of continuous improvement through employee engagement and recognition programs
Conduct regular assessments and audits to ensure standardization and compliance with improved processes
Partner with departments to understand their workflows and propose optimized solutions
Develop and deliver training sessions and workshops on continuous improvement tools and methodologies
Study departmental processes, workflow, methods and procedures to design functional solutions
Problem-solve issues and coordinate external vendor/consultant services, as needed
Troubleshoot functional issues and recommend appropriate solutions independently or with service providers as needed
Monitor and evaluate the effectiveness of solutions and create enhancements to conform with changing requirements
Support ongoing maintenance and upgrades as needed
Assist with special projects and perform other duties as assigned
Qualification
Required
A Bachelor's degree in computer science, information technology, business administration, graphic design or closely related field from an accredited four-year college or university AND three (3) years of full-time experience designing, implementing, and supporting enterprise solutions or continuous improvement programs
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job may also be considered
Preferred
Experience in developing and delivering end-user training programs, preferably in a technology-related field
Demonstrated proficiency of graphic design, branding principles and experience in brand management
Possess or ability to obtain certifications or training in Microsoft business applications such as Microsoft Certified: Power Platform App Maker Associate or Microsoft Certified: Dynamics 365 Fundamentals
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase