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Flow Control Group · 7 hours ago

Commercial Operations Specialist (Strategic Accounts)

Houston, TX

Contract

Hybrid

Senior Level

6+ years exp

Flow Control Group is a leading provider of fluid handling, process, and industrial automation solutions across North America. The Commercial Operations Specialist role supports the Strategic Account Manager by assisting with sales proposals and customer communication to drive growth and enhance customer service.

FuelIndustrialIndustrial Automation

Hiring Manager

Jessica Pabst

Responsibilities

Sales Support: Provide day-to-day support to the assigned SAM by assisting with sales proposals, presentations, and other sales-related documents

RFQ Response: Quickly learn the FCG structure to facilitate proposal responsiveness required by the customers in which to generate accelerated revenue growth

PO Entry: Enter orders in the FCG ERP systems (P21) to generate internal POs to suppliers and internal FCG brands to ensure expedient order delivery

CRM Management: Work closely with the SAMs to keep customer relationship management (CRM) tools up-to-date with accurate data regarding prospects, opportunities, and account activity

Customer Communication: Serve as a liaison for customer inquiries, providing timely support, excellent customer service and escalating issues to the SAM when needed

Administrative Tasks: In addition with assisting with processing orders, contracts, this role also includes that invoices, and all paperwork is completed accurately and in line with company procedures to receive timely payment

Qualification

Sales SupportCRM ManagementOrder ProcessingCommunication SkillsTeam CollaborationTime ManagementProblem SolvingSelf-Motivated

Required

6+ years' experience in sales support, inside sales, or customer service

Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of subject matter experts, managers, and executives

Ability to work in a non-process oriented culture in which to create structure and processes that can be used to expedite order activity and profitable revenue

Be able to adapt to a high paced environment with minimal structure in which to complete tasks in a timely, efficient and accurate manner

Collaboration with team members, departments, and stakeholders is essential for successfully completing projects and achieving business objectives

The ability to manage multiple opportunities, time, and resources effectively for meeting deadlines and managing multiple tasks simultaneously

Strong interpersonal skills and the ability to work well within a team

Proactive, self-motivated, and results-driven

Excited to work on complex problems and projects in a fast paced and decentralized environment

Benefits

Medical, Dental and Vision insurance (among other plans)

Competitive 401(k) matching program

Career growth opportunities

Employee referral program

Paid time off and holidays

Parental leave

FCG University learning and training platform available to all employees offering over 80k courses

Custom training programs

Mentorship

Company

Flow Control Group

Flow Control Group is a leading solutions provider focused on technically oriented products and services for the flow control, fluid handling and process & industrial automation sectors with locations throughout the U.S.

Founded in 2014

Charlotte, North Carolina, USA

1001-5000 employees