Commerce · 5 months ago
Senior Manager, Enterprise Implementation Services - Hybrid
Austin, TX
Full-time
Hybrid
Senior Level, Lead/Staff
$117K/yr - $195K/yr
8+ years expCommerce is a company focused on empowering businesses with its open, AI-driven commerce ecosystem. They are seeking a strategic and results-driven Senior Manager of Enterprise Implementation Services to lead the North America-based team of Implementation Project Managers, driving successful onboarding of enterprise merchants onto the Commerce platform and enhancing the enterprise merchant experience.
B2BE-CommerceOnline Portals
Responsibilities
Direct and develop a high-performing team of Implementation Project Managers across North America
Design team structure, hiring plans, and career development pathways aligned with company growth
Create a culture of accountability, innovation, and continuous improvement
Curate and nurture strong cross functional relationships with Sales and Commerce partners and agencies to ensure optimal merchant onboarding to the Commerce platform
Oversee a portfolio of complex enterprise onboarding engagements, ensuring delivery methodologies are scalable, predictable, and tailored to client complexity
Lead quarterly business reviews and program governance forums with strategic clients and internal stakeholders
Serve as executive sponsor and escalation point for enterprise implementations
Drive operational maturity through scalable tools, project templates, playbooks, and workflow automation
Own key delivery metrics such as utilization, time-to-live (TTL), margin performance, and project success rate
Partner with Professional Services Operations and RevOps on accurate forecasting, capacity planning, and resource alignment
Collaborate with Sales and Solutions Architecture on pre-sales solutioning, staffing plans, and Statements of Work (SOWs)
Provide strategic input on pricing models, service offerings, and delivery risk mitigation strategies
Support services attach-rate improvements and expand post-launch service opportunities
Champion a best-in-class merchant experience across the onboarding lifecycle
Drive structured enablement and knowledge transfer programs to ensure successful handoffs to Customer Success, Support, and TAM teams
Improve referenceability and long-term customer retention through exceptional implementation outcomes
Influence product roadmap, feature adoption, and solution design by partnering with Product, Engineering, and Sales Engineering teams
Surface field insights to drive continuous improvement across the Commerce ecosystem
Qualification
Required
8+ years of experience in Professional Services, Implementation, or Program Delivery within a SaaS, eCommerce, or digital agency environment
Minimum 3 years in leadership roles managing teams of project managers or implementation leads; experience scaling multi-level teams preferred
Demonstrated success delivering complex enterprise onboarding or digital transformation initiatives
Deep knowledge of Agile, Waterfall, and Hybrid delivery methodologies and SDLC frameworks
Strong business acumen with experience in margin management, budget ownership, and forecasting
Proven ability to influence executive stakeholders and collaborate across Sales, Product, and Engineering
Data-driven mindset with expertise in KPIs, dashboards, forecasting, and resource planning models
Excellent written, verbal, and presentation skills; confident communicator in executive settings
Bachelor's degree in Business, Computer Science, or related field
Preferred
Preferred certifications: PMP, PMI-ACP, CSM, or equivalent
Familiarity with identity standards such as OAuth and SAML is a plus
Company
Commerce
Commerce (Nasdaq: CMRC) empowers businesses to innovate, grow, and thrive through an open, AI-driven commerce ecosystem.
1001-5000 employees
H1B Sponsorship
Commerce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2023 (2)
2022 (7)
2021 (2)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$70.5MKey Investors
GE Capital
2000-04-19Series C· $63M
2000-02-01Private Equity· $7.5M
Recent News
Digital Commerce 360
2026-01-08
Company data provided by crunchbase