NEOGOV · 5 months ago
Data Processing User Support Technician I, II - Kauai District Administration
Lihue, HI 96766
Full-time, Contract
Onsite
Entry, Mid Level
$3,900/mo - $4,221/mo
3+ years expNEOGOV is seeking a Data Processing User Support Technician to support the Kauai District Administration. The role involves providing training and assistance to users on system equipment and software applications, troubleshooting hardware and software issues, and maintaining effective communication with users to enhance their experience with departmental information systems.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provides training and assistance to users on system equipment, procedures and computer application programs
Conducts hands-on training in proprietary departmental information systems applications (e.g. Financial Management System, Local School Accounting, Time & Attendance, eSIS, Form 7, Casual Payroll), including the installation and configuring of various applications, configuring network and VPN connections, proper procedures for bringing up and shutting down the equipment, keyboard operation, logging on and off the various systems, etc
Prepares training outlines/lesson plans, visual aids, exercises and informational material
Provides training updates whenever new releases are acquired or existing programs are upgraded
Troubleshoots both hardware and software computer problems including operating systems, internet, and problems with various applications, such as Microsoft Office, electronic mail, etc
Assists users when problems occur
Diagnose causes for interruptions in processing and takes corrective action, as necessary, as defined in operating instructions or based on previous experience
May consult manuals, vendors or higher-level data processing personnel for assistance
Determines if a service call should be placed or if the problem should be referred to higher-level data processing personnel
Documents problems and resolutions for future reference
Participates in the testing of new software releases, identifies problems and recommends solutions
Maintains contact with users to monitor effectiveness of the training and reinforce the training
Responds to questions from departmental users regarding the capabilities of various software applications and assists them in simplifying the creation and maintenance of proprietary departmental information systems applications by making suggestions as to the operations available within the different software applications to meet specific departmental needs
Assists users by creating models, worksheets, electronic forms, data files, etc., to support specific financial or budgetary and operational requirements of the department; performs rudimentary programming tasks, e.g. to generate ad hoc reports
Performs work-site installation and reinstallation of system hardware and software and other PC-supported applications
Schedules and coordinates training center activities (e.g. training classes, video conferences); orders supplies; maintains inventory and coordinates the maintenance and repair of training center equipment; maintains the various servers in the training center; and keeps track of training center expenditures
Qualification
Required
Graduation from high school, with satisfactory completion of courses demonstrating knowledge of English grammar, spelling and punctuation
1 year of general experience for Data Processing User Support Technician I
2 years of specialized experience for Data Processing User Support Technician I
3 years of total experience for Data Processing User Support Technician I
2 years of general experience for Data Processing User Support Technician II
2 years of specialized experience for Data Processing User Support Technician II
4 years of total experience for Data Processing User Support Technician II
At least one year of experience in preparing outlines, visual aids and informational material for group presentations for Data Processing User Support Technician II
Ability to read and understand complex written materials such as rules, procedures or policies
Ability to write simply and clearly
Effective use of personal computers, peripheral equipment, and a variety of applications
Providing assistance and advice to users in resolving hardware and software problems
Possession of a current, valid driver's license
Ability to lift/carry objects weighing up to 40 pounds unassisted
Preferred
Bachelor's degree in education or a professional diploma in education from an accredited college or university
Successful completion of fifteen semester credits from an accredited college or university
Bachelor's degree in Information and Computer Science from an accredited college or university
Associate in Science Degree in data processing from an accredited college
Certificate of Achievement (30 credits) in data processing from an accredited college
Certificate of Completion (12 credits) in Data Processing from an accredited college
Benefits
Holidays: You may be eligible for 13 paid holidays each year; 14 holidays during an election year.
Vacation: Employees of Bargaining Units 1, 2, 3, 4, 9, 10 and 13 earn 21 days per year.
Sick Leave: Employees of Bargaining Units 1, 2, 3, 4, 9, 10 and 13 earn 21 days per year. Accumulated (unused) credits may be used toward computing retirement benefits.
Health Insurance: If eligible, the State pays a part of the premiums for each employee's enrollment in a State sponsored Medical, Drug, Vision, and Adult Dental Plan.
Group Life Insurance: The State provides a free life insurance policy for employees and retirees.
Premium Conversion Plan: Participating employees may increase their take-home pay by having the State deduct the cost of health care premiums before payroll taxes are withheld.
Flexible Spending Accounts: Eligible employees can reduce their federal and state income taxes and social security taxes through a tax-savings benefit program called Island Flex.
Retirement Plan: The State contributes to a retirement plan for eligible employees.
Tax Shelter Annuity (TSA): If eligible, Department employees are able to participate in a tax shelter annuity program.
Deferred Compensation: The State offers employees a tax deferred (sheltered) retirement investment program.
Temporary Disability Insurance: Qualified employees may be eligible to receive benefits for a disability caused by a non-work related injury or illness under this program.
Social Security: As an employer, the State also contributes to an employee's social security account.
Workers' Compensation: If an employee is injured while on the job, benefits covering medical expenses and partial wage support may be available through workers' compensation.
Union & Collective Bargaining: Employees have the right to join the union for collective bargaining with the State and employee representation.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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