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NEOGOV · 3 months ago

Communications Specialist III (Dispatcher)

Statewide, SC

Full-time

Hybrid

New Grad, Entry Level

$39K/yr - $48K/yr

NEOGOV is seeking a Communications Specialist III (Dispatcher) to join the South Carolina Department of Public Safety. The role involves receiving and dispatching information to enforcement personnel and maintaining documentation of communications, while ensuring effective response to emergency situations.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

U.S. Citizen Only

Responsibilities

Receives and dispatches information to South Carolina Department of Public Safety (SCDPS) enforcement personnel and other agencies over two-way radio systems, telephones, teletype, computer aided dispatch, and fax machine

Maintains computer-aided dispatch (CAD) documentation of all radio transmissions, collision call-in reports, teletype reports, State Law Enforcement Division (SLED) / Federal Bureau of Investigation (FBI) Criminal Justice Information Systems (CJIS), National Law Enforcement Telecommunications System (NLETS), and National Crime Information Center (NCIC) transactions

Receives calls from citizens requesting assistance for traffic accidents, reckless drivers, road rage, disabled motorists, attempting to contact troopers, and other road conditions that require emergency response

Provides information on road and weather conditions and best routes to travel

Retrieves information from computer terminals for driver's license and vehicle registration, both in-state and out-of-state

Inquires NCIC to determine possible stolen vehicles, wanted and missing persons, and stolen gun reports

Directs law enforcement officers to traffic accident scenes or any other type of situation requiring response

Reads maps to find locations to relay to troopers in locating incidents

Maintains recorder system, notifying personnel of any malfunctions

Acts as backup for the Emergency Preparedness Division (EPD) in receiving notification from Nuclear power plants and facilities of any potential unplanned or accidental release of radioactive material

Immediately notify the Bureau of Radiological Health and the EPD upon notification

Receive calls for the Department of Transportation (DOT) and the Department of Revenue (DOR) from the public requesting information and/or assistance after normal working hours

Qualification

Voice communications systemsComputer-aided dispatch (CAD)National Crime Information Center (NCIC) certificationCustomer service skillsTyping skillsMap readingIndependenceMulti-taskingDecision makingCalm under pressure

Required

A high school diploma and entry-level work experience with voice communications systems or central switchboard operations

An associate degree in a technical communications discipline may be substituted for the required experience

Must be a US Citizen and at least 18 years old

Must have a valid driver's license

Must be able to perform all essential and marginal job functions of a Communications Specialist III (Dispatcher)

All qualified applicants will be required to undergo an extensive background review, including a criminal history check, driving history, history of drug use, employer and personal reference check, a polygraph examination, interview board, and pre-employment drug screening test

Applicants with current or prior public safety/law enforcement dispatch experience must provide all information regarding current or former employers, including dates of employment and contact information

Applicants must have the ability to convey and interpret oral and written communications to and from law enforcement officers and the general public

Applicants must have the ability to type and operate a computer or quickly acquire typing and computer skills

Applicants must possess the ability to solicit accurate information in an emergency situation

Applicants must possess the ability to remain calm and make quick decisions during stressful situations and emergencies

Applicants must have the ability to relate well with the public over the telephone

Applicants must possess the ability to read a map

Applicants must have the ability to pass and maintain National Crime Information Center (NCIC) certification

Applicants must possess a high degree of independence in completing the work with accountability for their own actions and decisions in the absence of a supervisor

Applicants must be able to work at a fast pace where quick sound decision making is necessary

Applicants must be able to work 12-hour rotating shifts including nights, weekends, holidays, and irregular hours on short notice

Applicants must be able to provide immediate response to emergency situations and determine required action in a calm manner