Superside · 3 weeks ago
Senior Manager of Customer Success (Enterprise)
United States
Full-time
Remote
Senior Level, Lead/Staff
10+ years expSuperside is hiring a Senior Manager of Enterprise Customer Success to lead a high-performing team of Customer Success Managers and oversee a portfolio of top-tier enterprise accounts. This role focuses on ensuring customers realize the full value of Superside’s creative services, driving retention, renewals, and long-term growth.
Artificial Intelligence (AI)CRMFreelanceGraphic DesignInformation TechnologyWeb Design
Responsibilities
Manage and coach a team of 4–5 Customer Success Managers (likely scaling to 7), fostering accountability, collaboration, and high performance
Translate segment and company goals into clear execution plans, ensuring consistent delivery of Customer Success best practices
Enable your team through active coaching, joint customer calls, shadow sessions, and run structured 1:1s to build skills and confidence
Drive performance management by setting expectations, delivering feedback, and supporting career development in partnership with People Success
Collaborate with Go-to-Market peers to oversee portfolio priorities and account health across the Enterprise segment
Build relationships with senior stakeholders in key accounts, joining QBRs, solutioning sessions, and executive meetings to ensure strategic alignment
Act as the primary escalation point for complex customer issues, partnering cross-functionally to drive swift resolution
Own financial and operational targets (NRR, churn, CSAT) and ensure consistent execution of the Enterprise customer lifecycle
Identify blockers to success and propose cross-functional solutions in collaboration with peers and leadership
Champion change management and operational improvements across the Enterprise CS organization
Qualification
Required
10+ years of experience in marketing or creative enterprise account management, ideally within an agency environment
Ideally 2+ years of people management experience, managing a team
Proven track record of managing enterprise clients directly and through direct reports
Strategic, data-driven mindset with strong business and operational acumen
Customer-first approach and passion for building lasting, high-value partnerships
Excellent English verbal and written communication skills, great at presenting ideas, and an executive presence
Strong customer relationship-building skills with the ability to manage expectations and build trust
Understanding of how AI is reshaping marketing and creative work, paired with curiosity and willingness to learn
Located in the United States, with willingness to travel up to 15% for key customer engagements
Demonstrated ability in commercial activities (renewing and upselling contracts) and experience managing the full commercial customer lifecycle, not just project delivery
Company
Superside
Superside is an always-on design company that delivers great design at scale to Enterprise teams.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$35.12MKey Investors
Freestyle CapitalY Combinator
2021-12-14Series A· $30M
2019-09-05Seed· $3.5M
2016-08-09Seed· $1.5M
Leadership Team
Håkon Heir
COO & Co-founder
Jing Kjeldsen
Co-founder and CTO
Recent News
Liquid 2 Ventures
2025-11-27
2025-05-17
2025-03-28
Company data provided by crunchbase