NEOGOV · 4 months ago
LATERAL EMERGENCY SERVICES DISPATCHER
WESCOM Dispatch, WA
Full-time
Onsite
Entry, Mid Level
$51K/yr - $65K/yr
2+ years expNEOGOV is seeking a Lateral Emergency Services Dispatcher for the City of Walla Walla's Police Department. The role involves receiving incoming calls for emergency assistance, dispatching appropriate units, and maintaining communication with field personnel to ensure safety during operations.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Receive incoming calls from the public requesting emergency and non-emergency assistance; achieve and maintain control of call and provide proper interrogation to obtain necessary information to determine priority of response
Dispatch appropriate units or provide appropriate information as required, while simultaneously maintaining radio contact with and the status of field units
Maintain computer aided dispatch (CAD) record log of all calls
Maintain radio contact with units on assignment
Enter information received from radio or telephone into CAD system accurately and quickly
Operate a variety of equipment as necessary to perform vehicle registration, criminal, warrant, and driver's license checks and provides officers with other information as requested
Enter wanted persons, stolen vehicles, and other information into law enforcement information networks
Send, receive, and disperse information by computer, teletype, telephone, or other methods
Provide Emergency Medical Dispatch (EMD) first aid and CPR instructions by phone according to established procedures
Perform typing and other general clerical functions as required
Perform multiple tasks simultaneously
Serve as first point of contact for dissemination of public information from diverse agencies including Public Works, Schools, Social Services, Hospitals, Emergency Management, etc
Develop and maintain a basic working knowledge of general state laws and local ordinances as they pertain to questions from the general public
May serve as a presenter for Public Education tasks
May serve as a trainer for other Dispatch personnel
Qualification
Required
High school diploma, GED or equivalent
Two (2) years' of emergency services dispatching experience
Ability to type at 40 words per minute
Computer literate
Current Washington State Public Safety Telecommunicator and ACCESS Certification
First Aid, CPR certification within six (6) months of hire
Background investigation must verify no prior criminal conviction or activity
Ability to obtain an Emergency Medical Dispatch (EMD) certificate within one (1) year of appointment
Preferred
Bilingual in Spanish
Benefits
Medical, Dental & Vision Insurance
Hartford Life Insurance
Deferred Comp
Retirement Plan
Paid Holidays
Floating Holiday Hours
Vacation Time
Sick Leave
Longevity Pay
Wellness Program
Employee Assistance Plan
Bilingual Incentive - 3%
Aflac Insurance
YMCA Membership – Corporate Discount
Direct Deposit (payday is the 3rd working day following the last day of the month)
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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