AHU Technologies Recruitment ยท 3 months ago
Service Desk Technician - Senior
Washington, DC 20009
Full-time
Hybrid
Senior Level
$38/hr - $43/hr
5+ years expAHU Technologies INC. is an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. The Service Desk Technician - Senior provides technical support for customers experiencing computer and software issues, serving as the first point of contact for troubleshooting hardware and software problems.
AppsConsultingEnterprise Resource Planning (ERP)OutsourcingStaffing AgencyWeb Development
Responsibilities
Respond to service requests and service incidents reported by Client staff via phone, email, or web portal. Ensure information is accurately entered into the ticketing system and that all assigned tickets are tracked and managed to resolution within defined service level agreements
Ability to provide tier 1 and tier 2 support for a Windows-based desktop environment, including common desktop applications such as Microsoft365 and Adobe, as well as managing user accounts and Active Directory
Ability to provide tier 1 and tier 2 support for iOS-based mobile devices, including common mobile-based applications such as email, Microsoft365, and authentication applications
Configure and deploy PCs, laptops, printers, mobile phones, tablets, and other desktop IT assets
Interact with network team and application development teams to restore services and/or identify and correct issues
Simulate or re-create user problems to resolve incidents
Recommend system modifications to reduce user problems and service incidents
Qualification
Required
At least five (5) years of experience in providing help desk support for the Windows operating system, Windows-based applications and databases, and AD account management
At least five (5) years of experience in providing help desk support for iOS devices, iOS-based applications, and iCloud account management
At least five (5) years of experience in configuring, imaging, and deploying Windows based laptops, printers, and desktop assets
At least five (5) years of experience with workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix
ITIL v4 Foundation
CompTIA A+ certification
Preferred
At least five (5) years of experience with endpoint protection and management tools such as Cisco, AMP, Absolute, or HP SureClick
At least five (5) years of experience with IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix
Benefits
Flexible work from home options available.
Company
AHU Technologies Recruitment
At AHU Technology, we specialize in IT consulting and permanent staffing, serving the dynamic IT needs of top United States corporations.
51-200 employees
H1B Sponsorship
AHU Technologies Recruitment has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2022 (8)
2021 (5)
2020 (5)
Funding
Current Stage
Growth StageCompany data provided by crunchbase