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Arthrex · 11 hours ago

Field Service Technician Sr I - (South Central Region)(Remote)

United States

Full-time

Remote

Senior Level

$27/hr - $42/hr

5+ years exp

Arthrex Inc. is a global medical device company focused on Helping Surgeons Treat Their Patients Better™. They are hiring a Field Service Technician Senior I to provide on-site and remote troubleshooting, installation, validation, maintenance, and service repair needs on designated equipment to customers in the United States.

Health CareMedical Device

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Effectively communicate and partner with teammates and colleagues

Partner with the customer and recommend value-added services that will help the customer run their business more efficiently

Work as a member of a local team to provide efficient on-site and remote service to all accounts within the assigned area (including delegating tasks and performing administrative duties)

Maintain regular, frequent communication with customers and agency distributors to ensure resolution and proper follow-up, leading to customer satisfaction

Focus on customer needs and satisfaction while building on and enhancing the relationship with the customer to strengthen business partnerships

Keep current on administrative responsibilities such as maintaining customer and Arthrex service and ticket records

Own customer issues from dispatch or identification of issues to resolution. Proactively engage with other team members to ensure they are always aware of the status of all issues for their designated customers

Escalate at-risk customers to the appropriate Arthrex team in a timely manner and work closely with internal partners and the customer to define and implement corrective action plans

Provide Level 1 LAN, VLAN, and networking support

Collaborate with Technical Service and Engineering teams to define and implement corrective action plans for escalated customer sites. Proactively engage with other team members to ensure they are always aware of status of all issues for their designated customers

Responsible for assisting with DNS, subnets, DHCP, firewalls, switch configuration, and default gateways in development lab, and hospital sites

Provide assistance with hardware testing validation and troubleshooting. This includes routers, network switches, encoders, decoders, and PCs

Partner with Sales & Integration Teams to ensure smooth and well-documented transition to support for Synergy Matrix and Synergy.Net implementations

Ensure timely and successful product upgrades

Create/revise internal training/troubleshooting resources and perform service training

Qualification

Medical device experienceField service experienceTroubleshooting skillsNetworking supportTechnical communicationCustomer serviceMathematical skillsTime managementTeam collaborationProblem-solving

Required

Five years of medical device experience required

Five years of field service experience required

Three years of experience interfacing with internal team members and external customers as part of a solution-based service process

High School Diploma or equivalent is required

Strong time management and organization skills and ability to juggle multiple responsibilities

Be available 'after hours' or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary

Ability to define problems, collect data, establish facts, and draw valid conclusions

Ability to interpret an extensive variety of technical instructions in written or diagram form and deal with several abstract and concrete variables

Ability to comprehend and apply mathematical principles to the degree required to perform the job based upon job requirements

Ability to comprehend and apply language skills to the degree required to perform the job based upon the job requirements listed above

Ability to verbally communicate ideas and issues effectively to customers, other team members and management

Ability to write and record data and information as required by procedures

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

While performing the duties of this job, the employee is regularly required to talk or hear

The employee is frequently required sit; use hands and fingers, to handle, or feel; and reach with hands and arms

The employee must occasionally lift and/or move up to 30 pounds

Preferred

Experience in the OR, endoscopy, or arthroscopy

Bachelor's degree in a technical field

Benefits

Medical, Dental and Vision Insurance

Company-Provided Life Insurance

Voluntary Life Insurance

Flexible Spending Account (FSA)

Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)

Matching 401(k) Retirement Plan

Annual Bonus

Wellness Incentive Program

Gym Reimbursement Program

Tuition Reimbursement Program

Trip of a Lifetime

Paid Parental Leave

Paid Time Off

Volunteer PTO

Employee Assistance Provider (EAP)

Company

Arthrex

Glassdoor4.0

Arthrex is a global medical device company and leader in new product development and medical education in orthopedics.

Founded in 1981

Naples, Florida, USA

10001+ employees

https://www.arthrex.com/

H1B Sponsorship

Arthrex has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (30)

2024 (22)

2023 (13)

2022 (13)

2021 (9)

2020 (12)