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National University · 2 weeks ago

Records and Enrollment Technician I

San Diego, CA

Full-time

Hybrid

Entry Level

$20/hr - $23/hr

1+ years exp

National University is a leader in creating innovative solutions to education and serves over 45,000 students. The Records and Enrollment Technician I is responsible for maintaining student records, processing enrollment paperwork, and ensuring compliance with university policies and FERPA regulations.

E-LearningEdTechHigher EducationNon ProfitUniversities

Responsibilities

Receives and reviews enrollment documents and miscellaneous student records; verifies authenticity of incoming transcripts and miscellaneous documents. Maintains log of all incoming documents. Routes documents for processing to our document management system Hyland OnBase in a timely manner

Uses Hyland Brainware software to review and ensure accuracy of information captured from incoming transcripts via OCR (Optical Character Recognition)

Verifies, indexes, and uploads scanned enrollment paperwork, transcripts, and other documents to the document management system with careful attention to creating clear and legible images. Updates the student information system with received status. Communicates with students and staff by disseminating information through relevant channels and posting pertinent materials

Works with National Student Clearinghouse to verify complete student files, including all transcripts from transfer-eligible institutions to meet Basis for Admission requirements

Reviews and maintains Grade Rosters and Attendance Rosters to assist Faculty and Center Directors with entering attendance into the student information system and posting official grades

Answers questions related to student records requests including but not limited to official grades, course extensions, deferment, and attendance in accordance with University policy

Ensures that the documents on file are in alignment and accurate with the Student Information System

Other duties as assigned

Answers incoming telephone calls and email inquiries from students, faculty and staff concerning the status of enrollment documentation, receipt of incoming transcripts, status of outgoing transcript orders, and accuracy of University enrollment and degree information

Provides general information and refers callers to the appropriate staff or department for assistance

Documents inquiries on student files via customer relationship management system and student information system

As a primary contact to the University community, enforces and disseminates University policies and procedures to assure consistent and uniform application of regulations. Assists students and staff with issues or concerns regarding admission and eligibility, with issues or concerns regarding grades and/or attendance, enrollment and degree information, and with transcript orders to assure resolution of the problem or concern

As a secondary contact for the University community, enforces Academic Standing, Satisfactory Academic Progress, graduation requirement policies, and University catalog information. Disseminates general University information related to students’ records

Daily maintenance and troubleshooting of transcripts orders received via Parchment transcript vendor

Daily processing of Enrollment Verification requests received via Parchment

Coordinates the updates of in-class attendance in collaboration with Center Support Team, verifies University enrollment, and confirmation of degree status

Reviews Grade Roster status and works with Faculty to ensure grade posting timelines are maintained. Assists with training faculty on grade inputting and approvals as needed

Qualification

Hyland OnBaseHyland BrainwareOracle CRM RightNowSOAR PeopleSoftFile managementDocument scanningStudent information systemsMicrosoft WindowsMicrosoft Office SuiteAdobe Acrobat ProInterpersonal communicationProblem-solvingOrganizational skills

Required

Associate's degree or equivalent relevant experience preferred

Minimum one (1) year of experience in an office environment required, preferably in a higher education setting

Good understanding of file management required

Aptitude for organization, thoroughness, and accuracy in detailed work. Highly detailed oriented

Ability to work near others in a congenial and supportive environment

Ability to work independently and under pressure of deadlines

Possess mature judgment with ability to be tactful and diplomatic in difficult student and staff/faculty encounters, good oral and interpersonal communication skills

Ability to identify and solve problems

General knowledge of Microsoft Windows and Office Suite

Preferred

Experience with any of the following programs: Hyland OnBase, Hyland Brainware, Oracle CRM RightNow, and SOAR PeopleSoft preferred

Knowledge of Adobe Acrobat Pro for creating and editing PDFs preferred

Proficient knowledge of computer uses and software packages; preference given to applicants with demonstrated experience/expertise with Windows 10

Experience with document scanning and management and student information systems preferred

Benefits

Comprehensive well-being benefits for you and your family

Company

National University

Glassdoor3.0

National University is a private nonprofit university that provides accessible and achievable higher education to adult learners. It is a sub-organization of National University System.

Founded in 1971

La Jolla, California, USA

1001-5000 employees