PetSafe Brands · 16 hours ago
Technician- Knoxville
Greater Chattanooga
Full-time
Onsite
Entry Level
1+ years expPetSafe Brands is dedicated to the well-being of pets and their owners, seeking a Pet Solutions Technician to install and service Invisible Fence® Brand Pet Solutions. The role involves training pets, providing exceptional customer service, and maintaining installation equipment while adhering to company standards.
Health CarePet
Responsibilities
Install Invisible Fence® Brand pet solutions each day
Setup, operate and maintain all assigned installation equipment
Maintain in good working order and cleanliness of all company vehicles and equipment assigned to Pet Solutions Technician and report to Area Operations Manager (AM), General Operations Manager (GOM) or Assistant Operations Manager (AOM) any issues that require additional maintenance
Provide service for all Invisible Fence® Brand solutions
Effectively train pets to Invisible Fence® Brand solutions
Provide superior customer service by
Helping design and confirm solution layouts with customer
Return calls to the office regarding any customer concerns immediately
Solicit and collect customer referrals and endorsement letters
Maintain customers’ home by providing a clean and neat installation/service
Always leaving the customers’ home in a better condition
Consistently deliver friendly, positive and professional service at all times including travel times to jobs to include professional driving habits
Offer and sell additional solutions to consumers
Maintain Ambassador status for Invisible Fence® Brand by actively generating referrals, leads and appointments with every customer contact
Collect all necessary paperwork and submit to AM, GOM or AOM in a timely manner
Collect all payments by submitting to Field Service Specialist (FSS) or through Blue Rover, prior to leave client’s home
Report all serial numbers of products used during visits to FSS prior to leaving client’s home
Maintain proper inventory and stocking of products for service vehicles
Report any issues to customer and AM, GOM or AOM
Maintain proper documentation of all notes for customer visits and issues, including entering notes promptly when job concludes
Other job duties as assigned
Following Invisible Fence® Brand and PSB company policies, procedures, training manuals, safety rules, operating and maintenance instructions, procedure manuals, diagrams, schedule forms, instructions and sales/service contracts
Exceed standard customer satisfaction levels by resolving customer issues by taking personal ownership of the situation and creating a win-win-win solution, return customer calls as soon as the message is received, champions timely follow-up service for the customer, solicits and receives customer referrals and endorsement letters, follows-up on free battery plans for customers to ensure they are awarded for applicable referrals and always delivers friendly and professional service to all customers
Annual certification for Perfect Start™ Plus pet training
Submit customer reports and notes to AM, GOM or AOM and submit SGLs, upsells and Google Reviews
Report to AM or GOM any vehicle maintenance issue that may require additional maintenance
Professional appearance and demeanor
Regular and predictable attendance is required
Qualification
Required
High school diploma or equivalent
1 Year of Customer Service Experience
Valid driver's license, clear driving record and driving skills
Outstanding verbal, written and listening communications skills, including the ability to communicate with all levels of management, staff and customers
Ability to perform well under pressure and time constraints and solve practical problems and deal with a variety of variables in situations where only limited standardization exists while maintaining a professional demeanor
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
Ability to read, write, speak, interpret English and effectively communicate sales or training requirements with customers accurately
Technical abilities necessary to use cellular phones (all electronic devices) for training services and recording notes
Ability to sit, stand, and walk on a regular basis
Results oriented with a strong sense of ownership and high level of professionalism
Well groomed and maintain continued professional appearance and demeanor
Work environment for Pet Solutions Technician may include exposure to outside weather conditions; wet and/or humid conditions, extreme cold or heat
Pet Solutions Technician will be required to spend time traveling in provided vehicle to customers' homes and must interact with customers and their pets with a risk of injury from working with pets to include, but not limited to bites, scratches, etc
Exceed standard customer satisfaction levels
Lift
Carry
Hand Movement: Simple Grasping, Fine Manipulation, Use of Machinery—CF3000, Steering Wheel, Trencher, Repetitive Hand Motions
Environment: Exposure to heat, cold, and outdoor settings for 5+ hours per day
Must be available to service the customer and take appointments between the hours of 8a-6pm Monday - Saturday, with last appointment availability starting at 6pm on a rotating schedule, 5 day work week including weekends if your rotation shift falls on a weekend
Must be available to work 2-3 Saturdays per month (50% Saturdays per month)
Company
PetSafe Brands
PetSafe brand has become an essential component of pet families' lives through innovation, worldwide.
1001-5000 employees
H1B Sponsorship
PetSafe Brands has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2023 (2)
2022 (6)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$925M2024-10-14Debt Financing· $925M
Leadership Team
Roberto Candelino
CEO and Board Director
Recent News
2025-11-03
Company data provided by crunchbase