NEOGOV · 3 months ago
Dispatch Communications Specialist
Holbrook, AZ
Full-time
Onsite
New Grad, Entry Level
$48K/yr - $53K/yrNEOGOV is seeking a Dispatch Communications Specialist to perform technical work in public safety communications. The role involves operating communications equipment, answering calls, dispatching officers, and maintaining records to ensure effective emergency response.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Operates fixed base communications equipment including the 911 system
Answers incoming emergency and non-emergency calls by telephone and radio; projects positive support of the department and county organizations at all times
Interviews callers and gathers details on complaints; relays pertinent information to officers in a factual and concise manner; provides information and assistance to the public. Communicates with caller to obtain information regarding seriousness of incident and if a perpetrator is armed and dangerous until first responders arrive on the scene, providing instruction and assurance to maintain as calm a situation as possible
Prioritizes calls for service and determines appropriate personnel to respond; dispatches calls for service to available officers, by radio and pager
Logs messages transmitted and received. Types all emergency assistance calls into the computer aided dispatch (CAD) incident logs; inputs and updates information into the NCIC computer system. Enters call history into database including date, time, caller name, type of incident, who call was referred to, arrival time on scene, and other details
Maintains status and awareness of Sheriff's patrol units and monitors alarms; tracks the location and activities of all officers on duty
Provides detailed call information to officers as needed; monitors message traffic and relays important information to officers. Notifies key County personnel on critical incidents; follows all Department policies and procedures to assure that officer safety is the top priority
Composes and sends teletypes to other agencies, for securing and sharing information about criminal histories and movements, warrants, incidents, information requests and resource information; obtains information in order to transport accused individuals across state lines
Checks records for stolen vehicles, missing persons, addresses, driver's licenses, criminal histories, etc
Performs inquiries and criminal history checks for officers through National Crime Information Center (NCIC)
Reports equipment malfunctions to the proper authority; maintains a current record of the location and availability of key personnel and emergency equipment
Performs various clerical tasks
Qualification
Required
High School Diploma or G.E.D
Ability to type thirty five WPM
Successful completion of twenty-four hours emergency medical dispatch training
Eight weeks of in service training
Current AZ Drivers License
Ability to pass a polygraph or similar test
Benefits
Vacation/Annual/Personal Leave
Sick Leave
10 Holidays Per Year
Health Care Insurance
Dental Plan
Vision Plan
Life Insurance
Long-Term Disability
Tel-A-Doc 24/7
Arizona State Retirement System
Public Safety Personnel Retirement System
Correction Officer's Retirement Plan
Employee Assistance Program
On-going Training Opportunities
Payroll Direct Deposit
Dependent Medical, Dental, and Vision
Supplemental Life (for employees & dependents)
Flexible Spending Account
Health Savings Account
Deferred Compensation
MetLife Elective Plans
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase