Apply on Employer Site

QTS Data Centers · 2 weeks ago

Critical Operations Technician I

Richmond, VA

Full-time

Onsite

Entry Level

1+ years exp

QTS Data Centers is a leading provider of data center solutions, and they are seeking a Critical Operations Technician I to ensure the proper functioning of IT and mechanical systems. This role involves installation, repair, and maintenance of various equipment, as well as providing customer support on the Data Center floor.

Cloud ComputingCloud InfrastructureData CenterWeb Hosting

Responsibilities

Applies learning, knowledge, skills, and company policies to a wide range of tasks pertaining to IT, electrical and mechanical equipment, controls, and operating systems

Leads, maintains, monitors, and performs preventive maintenance on mechanical and electrical equipment; records readings and adjusts where necessary to ensure proper operation of equipment

Provide remote hands and eyes services for customers

Provide high level computer hardware and software configuration support. Install suite wall, cage material, ladder rack, fiber tray, cabinets, cabling, and customer equipment based on documentation provided by provisioning documentation and established Data Center Operation procedures

Installs and repairs IT, mechanical, and electrical equipment as required; assists other team members with major repairs and maintenance of building and equipment

Process work orders for preventative and corrective maintenance on critical, building, and site infrastructure. Consults with supervisor or team lead to order necessary tools and equipment as required to complete all maintenance and perform necessary work

Create and/or update tickets within the established ticketing system to address customer calls, data center facility, network and/or system related alerts

Operates and monitors critical and non-critical system equipment and components to ensure safe and compliant operation

Responds as required to building emergencies and customer requests

Complies with departmental policy for the safe storage, usage, and disposal of hazardous materials

Uses the Change Management Process to get approval for preventative and corrective maintenance. Commences & completes the maintenance along with the necessary documentation using the QTS process and software

Qualification

IT equipment maintenanceElectrical systems knowledgeMechanical systems knowledgeMS Office SuiteA+ certificationNetwork+ certificationBICSI Installer I certificationAnalytical skillsCustomer focusInterpersonal skillsTeamworkWritten communicationVerbal communication

Required

Two or more years of technical training, military training, or workplace equivalency

Background in areas of IT, electrical, and/or mechanical

Proficiency with MS Office Suite

Customer focus with excellent interpersonal skills, and the ability to interface with all levels within the organization

Ability to analyze operations of various systems, determine the cause of problems and malfunctions and take corrective action as required

Strong written, verbal and interpersonal skills

Ability to function in a team environment

The ability to pass job-related skills assessments based on pre-determined scoring criteria and time frames

Computer skills and familiarity with MS Office, Outlook, and web-based computer applications

The ability to acquire and apply job-related knowledge within set guidelines and expectations

Position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching and lifting. Lifting requirements may range from <10 lbs. - 50 lbs. on a regular basis, with heavier weights done in conjunction with other individuals or lifting aids