TeamLogic IT ยท 5 months ago
IT Technician Level III
North Brunswick, NJ 08902
Full-time
Onsite
Mid, Senior Level
$55K/yr - $65K/yr
5+ years expTeamLogic IT is a franchise-operated business focused on supporting small- and medium-sized businesses. The IT Technician Level III role involves ensuring system operation, responding to support requests, and providing technical support to end-users, while also collaborating with the sales team for pre-sales and post-sales support.
Information ServicesInformation Technology
Responsibilities
Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues
Provisioning and system setup for new hires
Prioritize incidents and service requests according to defined processes to meet defined SLAs
Use remote tools and diagnostic utilities to aid in resolving support requests
Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined
Installing and configuring hardware and software components throughout various network infrastructure devices
Install antivirus software and ensure virus definitions are up to date
Server administration via Active Directory, File & Print services, DNS, DHCP
Network firewall and switch administration and maintenance
Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
Establishing good relationships with all departments and colleagues
Ensuring company safety and security standards are met
Some network and server solution design and architecture
Excellent customer service skills
Ability to work under moderate supervision
Sales Engineering experience a plus
Microsoft Server certification preferred
Microsoft Desktop operating systems certification preferred
Valid Driver License and ability to drive to customer locations when required
CompTIA Net+ and/or CompTIA Security+ certifications preferred
Qualification
Required
College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience
Certifications is a must
Experience with desktop and server operating systems including Windows 7, Windows 10, Windows 11, Server 2008, Server 2012, Server 2016, Server 2019, Server 2022 and Mac OS
Preferred
Sales Engineering experience a plus
Microsoft Server certification preferred
Microsoft Desktop operating systems certification preferred
CompTIA Net+ and/or CompTIA Security+ certifications preferred
Valid Driver License and ability to drive to customer locations when required
Benefits
Career Advancement Opportunities
Company vehicle availiable for customer visits
Company
TeamLogic IT
TeamLogic IT provides IT service, support, project consultation and account management for businesses.
1001-5000 employees
H1B Sponsorship
TeamLogic IT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
Funding
Current Stage
Late StageLeadership Team
Charu Mungale
CEO
David Hardy
Chief Executive Officer
Recent News
Company data provided by crunchbase