ServiceMaster Fire and Water Restoration · 5 months ago
Water Restoration Technician
Florence, SC 29502
Full-time
Onsite
New Grad, Entry Level
$35K/yr - $50K/yrServiceMaster Fire and Water Restoration is a leading provider of essential services with a focus on customer satisfaction. They are seeking a Water Restoration Technician responsible for monitoring and completing tasks related to water restoration jobs, ensuring quality control, and preparing documentation for insurance reimbursement.
Construction
Responsibilities
Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site
Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor
Completes assigned jobs according to company processes while maintaining quality control on each job
Performs water damage repair to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor
Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor
Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
Performs daily monitoring and tasks on assigned water jobs to residential and/or commercial customers with urgency
Responsible for making daily adjustments to the drying plan based on meter readings
Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff
Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies
Qualification
Required
High school graduate or equivalent
Valid Drivers' License and satisfactory driving record
Good verbal and written and communication skills
Good customer service skills
Experience with using mobile software to enter data
Can read and follow product label usage instructions
Reports to work on time in a clean, complete uniform
Must be able to prioritize activities and meet deadlines
Preferred
Experience in the restoration or construction industry not required but preferred
Certifications are not required but preferred: WTR – Water Damage Restoration Technician
Certifications are not required but preferred: ASD – Applied Structural Drying Technician
Company
ServiceMaster Fire and Water Restoration
ServiceMaster Fire & Water Restoration in Florence, SC is a professional damage restoration service provider for fire damage restoration, water damage restoration, and mold damage.
Founded in 2011
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase