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NEOGOV · 4 months ago

Temporary Community Health Representative lll - Women's Health & Cedar Peds

Lansing, MI

Internship

Onsite

Intern, Entry Level

$19.90/hr - $19.90/hr

1+ years exp

NEOGOV is seeking a Temporary Community Health Representative III for the Women's Health Center under Ingham County. This role involves providing comprehensive services to coordinate daily administration within clinics, assisting clients with enrollment in programs, and managing various clerical tasks related to patient records and billing.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Receives the public in person and via telephone. Answers questions regarding departmental procedures and requirements, program requirements, scheduling information, and other activities. Manages messages and schedules appointments for staff and schedules clients for testing, programs, or clinics. Assists clients/patients in completion of forms and reviews documents, including processing records according to departmental policy

Receives clients and their families at a clinic or screening site. Coordinates initial interview, screens for insurance coverage, collect background information, and assists in the completion of various forms and applications. Processes various applications to verify client information, checking data for accuracy and completeness. Contacts clients/patients to verify and update information and appointments

Monitors client/patient records assuring that proper documents are completed to ensure appropriate client billing of account. Adjusts and records all related documents, orders, costs for services rendered, and related fees as needed

Assists in the maintenance of departmental filing/scanning/faxing systems by ensuring proper filing of documents and client/patient records. Retrieves materials from system and conducts searches for necessary documentation

Utilizes technology for data entry such as service activity data, billing information, supplies used, immunization records, payments, vouchers, client information, changes and deletions of demographic information, and other data

Process accounts receivable/payable, immunization charges billed, collect copays and patient payments to ensure reconciliation of daily charge entries. Tracking expenditures and payment receipts for services and donations

Types correspondence, reports, forms and other documents, using word processing software, following established procedures or specific instructions. Proof reads documents for accuracy, and may type documents requiring a knowledge of medical terminology and medical transcription. Utilizes word processing and other software programs to format documents, spreadsheets, brochures, training materials and other documents

Provides outreach and education to clients/patients and medical staff regarding program guidelines, telehealth platforms, and health department services through mailings, displays, telephone contact and in person

Performs a variety of clerical support tasks such as making copies, opening, sorting and distributing mail, sending faxes, taking messages, and related tasks

May assist with site specific special assignments or any special reporting as needed, such as immunizations, CAHC, E3, BC3NP, MDSS, school and daycare reporting, dental clinic, medical records, Title X, Ryan White, and refugee services. This may include any mandatory trainings as needed

Provides and process records in accordance with HIPPA and PHI (Protected Health Information) disclosures. May comply with HEDIS audit information process requests as needed

Qualification

Clerical experienceData entryMedical terminologyCustomer serviceWord processing softwareHIPAA complianceEffective communication

Required

High school graduation or equivalent

One year of general clerical experience is required

Demonstrates effective communication skills by engaging, interacting and working with all individuals to ensure clarity and understanding in all interactions

Ability to access office files

Ability to enter and retrieve information from computer

Ability to access charts and other records and documents of the department

Ability to operate copy machines and other office equipment

Stooping, kneeling, and crouching to retrieve and put away supplies and materials

May require the ability to travel throughout the county to various clinic locations

May require the ability to lift and carry equipment weighing up to 35 lbs

May require the ability to climb stairs to access work sites