Mills Automotive Group · 3 months ago
Service Business Development Representative
Matthews, NC
Full-time
Onsite
New Grad, Entry Level
$15/hr - $15/hrMills Automotive Group is seeking a Service Business Development Representative for their Infiniti of Charlotte location. The role focuses on increasing service traffic by handling inbound and outbound calls to schedule appointments for the service department, thereby boosting revenue.
AutomotiveAutonomous VehiclesFinanceRetailSales
Responsibilities
Handling a high volume of inbound scripted telephone calls with the goal of selling a service appointment
Asking strategic questions to determine which technician, location, or department can best serve the guest
Dialing a high volume of outbound scripted telephone calls to new prospective clients
Using rebuttals to overcome objections
Determining the needs of the guest via telephone and recommending appropriate service with the goal of selling a service appointment
Confirming guest appointments to ensure high show ratios
Composing professional emails to customers
Updating guest contact information on each call
Using several computer systems at once, on multiple monitors
Input all appointments in a timely manner
Assist service advisors in answering customer questions in regard to logistics and scheduling
Help solve guest concerns when applicable and communicate with the advisor and management teams, ensuring accuracy and timeliness of reports
Filing, including original Loaner Agreements, and maintain accurate filing system
Call back missed appointments
Assist parts and dispatch in rescheduling customers with special order parts (may need to consult with service advisors)
Assist the booking department
Perform follow up and report back to advisors and management
Perform other duties as assigned by management
Regular attendance is essential
Work in cooperative, positive & professional manner with all personnel in the company
Treat members of the public and customers in a courteous and non-discriminatory manner. Maintain professional demeanor while at work
Must conform to the company policy regarding non-discrimination and harassment
Qualification
Required
Handling a high volume of inbound scripted telephone calls with the goal of selling a service appointment
Asking strategic questions to determine which technician, location, or department can best serve the guest
Dialing a high volume of outbound scripted telephone calls to new prospective clients
Using rebuttals to overcome objections
Determining the needs of the guest via telephone and recommending appropriate service with the goal of selling a service appointment
Confirming guest appointments to ensure high show ratios
Composing professional emails to customers
Updating guest contact information on each call
Using several computer systems at once, on multiple monitors
Input all appointments in a timely manner
Assist service advisors in answering customer questions in regard to logistics and scheduling
Help solve guest concerns when applicable and communicate with the advisor and management teams, ensuring accuracy and timeliness of reports
Filing, including original Loaner Agreements, and maintain accurate filing system
Call back missed appointments
Assist parts and dispatch in rescheduling customers with special order parts (may need to consult with service advisors)
Assist the booking department
Perform follow up and report back to advisors and management
Perform other duties as assigned by management
Regular attendance is essential
Work in cooperative, positive & professional manner with all personnel in the company
Treat members of the public and customers in a courteous and non-discriminatory manner
Maintain professional demeanor while at work
Must conform to the company policy regarding non-discrimination and harassment
Benefits
Medical, Dental and Vision Insurance
401(k) availability
Employee discounts on vehicle purchases, parts and service
Paid-time-off
We also offer a group of supplemental benefit plans including, short-term disability, long-term disability, supplemental life insurance
Opportunities for internal career advancement
Company
Mills Automotive Group
Mills Automotive Group is an automobile dealership firm that focuses on sales, service, and spare parts for new and used vehicles.
Founded in 2004
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
John Flack
Chief Financial Officer
Brad Cannon
SERVICE DIRECTOR
Recent News
Charlotte Business Journal
2024-02-24
2024-01-31
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