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ServiceMaster RRH · 5 months ago

Cleaning and Restoration Cleaning Technician

Jamestown, NY 14701

Full-time

Onsite

New Grad, Entry Level

$12.50/hr - $16.50/hr

ServiceMaster Restoration by Viking is the region's leading disaster restoration and clean up company. They are seeking a Restoration Cleaning Technician who will monitor, inspect, and complete tasks for restoration jobs, ensuring thorough cleaning and documentation for insurance reimbursement.

Consumer Services

Responsibilities

Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site

Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor

Completes assigned jobs according to company processes while maintaining quality control on each job with urgency

Performs fire/smoke damage repair and tasks to include cleaning of customers' homes and businesses, pack-out of contents,and removing/disposing of non-salvageable materials, as directed by supervisor

Ensures equipment, supplies, vehicles, and products are properly handled

Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary

Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff

Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies

Qualification

Disaster restoration knowledgeAttention to detailFSRT certificationOCT certificationCustomer service skillsData entry experienceProblem solving skillsVerbal communication skillsWritten communication skills