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OneAdvanced · 3 months ago

Post Production Desktop Support Technician

Cupertino, CA

Full-time

Onsite

Mid Level

$40/hr - $50/hr

3+ years exp

Advanced Systems Group, LLC enables creativity through better technology and operations for media creatives and content owners. They are seeking a Post Production Support Technician responsible for troubleshooting technical and workflow issues, onboarding and offboarding employees, managing support tickets, and ensuring smooth operations for creative teams.

Business IntelligenceComputerConsultingCRMEnterpriseFinanceHealth CareInformation TechnologySoftware

Responsibilities

Onboard and offboard creatives employees, including setting up and troubleshooting MacOS workstations for artists and creative professionals

Providing hands-on technical support for Mac-based IT environments, including managing email tickets and phone support

Troubleshooting creative Mac-based applications, including:

+ Adobe Creative Cloud (Photoshop, Premiere, After Effects, Substance Illustrator, etc.)

+ Final Cut Pro, Cinema 4D, Maya, Autodesk software

Managing and resolving support tickets using an IT ticketing system, ensuring timely resolution of user issues

Escalating complex application and system issues to the system admin team when necessary

Supporting high-performance video-specific infrastructure systems in enterprise creative environments

Setting up and configuring artist workstations to ensure optimal performance

Creating and maintaining clear, concise documentation and schedules for IT processes

Ensuring a seamless user experience through ongoing interaction with end-users, system administrators, and production teams

Provide Managing IT support for motion graphics, post-production, and creative teams within a leading technology company’s creative division

Qualification

MacOS supportAdobe Creative CloudTechnical troubleshootingIT ticketing systemHigh-performance workstationsCustomer service skillsCommunication skillsTime management