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Canon USA · 22 hours ago

Field Service Technician III

Richmond, VA

Full-time

Onsite

Entry, Mid Level

$24.39/hr - $36.53/hr

2+ years exp

Canon USA is a pioneer in technology, solutions, and services, and they are seeking a Field Service Technician III to provide high-level technical support in dynamic environments. The role involves diagnosing and repairing equipment, maintaining technical information, and ensuring customer satisfaction by delivering efficient maintenance services.

Consumer ElectronicsDigital MediaElectronicsHardwareManufacturingPhotographyProductivity Tools

No H1B

U.S. Citizen Only

Responsibilities

Diagnose mechanical, software, network, and system failures, using established procedures

Service and repair designated equipment to Canon standards and specifications

Report product failure trends and serviceability issues to managers with necessary supported documentation, ensuring accurate information and recordkeeping

Help meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance

Diligently maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned

Control all technical information and Canon property assigned

Assist with the solutions of escalated technical and/or customer service-related problem areas for any territory when requested

Maintain complete working knowledge, aptitude, and ability to repair multiple product lines including troubleshooting, diagnostics, and preventive maintenance

Communicate with supervisors and other departments regarding the solution of escalated technical and/or customer service-related problem areas

Interface with customer IT depts

Qualification

Field technician experienceElectronics degreeTechnical support skillsMechanical troubleshootingSoftware diagnosticsCustomer service skillsProblem-solving skillsCommunication skills