NEOGOV · 3 months ago
Front Desk Clerk - Aquatic
Bainbridge Island WA - Madison Ave N
Full-time
Onsite
New Grad, Entry Level
$19.47/hr - $26.94/hrNEOGOV is part of Bainbridge Island Metro Park and Recreation District, and they are seeking a Front Desk Clerk for their Aquatics Center. The role involves providing customer service, handling registrations, and performing general office duties to support the operations of the facility.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Perform front desk customer service duties as well as answering phones and providing general information or directing calls to appropriate persons, welcoming people, selling admissions, and concessions, booking birthday parties, recording attendance
Assist with customer service problem solving and perform duties such as listening to individual concerns, diffusing and troubleshooting requests, checking databases and records, and referring complaints or other matters to supervisors
Perform registration functions such as providing information and brochures about programs and using registration software to process online, walk-in, mailed, or phone registration, entering registration forms, updating registration data, and maintenance of registration process
Reserves facilities for programs, activities and customer rentals
Perform general office duties such as copying and faxing, word processing, filing, laminating
Operate office equipment including computers, copy machines, faxes, credit card machines and laminator
Keep customer service areas neat, clean and free from clutter
Maintain awareness of daily schedules and functions of department
Arrive to work on time and be ready to help customers immediately upon the start of the shift
Handles cash daily and may complete inventory when stocking supplies
Various duties as assigned
Qualification
Required
Minimum of 16 years of age
Money/cash handling, inventory, office and customer service experience
Present as professional and positive image as front-line representative of the District
Excellent communication skills and the ability to communicate in English courteously, clearly, tactfully, and persuasively
Ability to work effectively in a busy and sometimes noisy office environment
Ability to maintain regular and timely attendance and be ready to start work when shift begins
Ability to perform multi-tasking responsibilities in a high stress environment
Experience and/or ability handling cash transactions
Ability to operate office equipment including computers, fax machines, and copiers, laminator and the ability to keyboard and meet District accuracy standards
Demonstrated skills in computer software including word processing, data entry programs and internet applications. Ability to learn additional software programs as needed
Developing skill in forward thinking to listen and troubleshoot customer concerns, identify problems or issues
Ability to work cooperatively with other employees, division and department heads, and the public
Willingness to accept direction for job and skill improvement
Benefits
Sick leave to part-time employees
Discount on most Park District classes
Free pool pass at the Aquatic Center
Basic fitness membership at the Bainbridge Island Recreation Center (BIRC) while employed for employees and dependents
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase