NEOGOV · 4 months ago
Diversion Case Manager
Norwalk, CA
Full-time
Onsite
Mid Level
$28.35/hr - $28.35/hrNEOGOV is a company focused on youth services, and they are seeking a Diversion Case Manager to provide individualized case management to clients in the Youth Development Services-Diversion program. The role involves developing care plans, coordinating services, and ensuring support for youth under 18 in the community.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Provide individualized case management to clients participating in the YDS-D program, including developing a Care Plan and monitoring progress toward established plan goals
Serve as the central point of contact for Youth through which a wide range of developmentally appropriate enrichment activities and services are coordinated for participating Youth, including the coordination of connections to activities and services available in-house and/or through additional local partnerships
Duties include but is not limited to case management and program services for young people under the age of 18 in Geographical Area No. 16 – Norwalk, Cerritos, Lakewood, Artesia, Paramount and neighboring communities (include areas in SPA8), intake assessments, care plan development and revisions, client advocacy, and follow-up services, linkages, data entry, monthly reports and logs, annual reports, and other program related duties
The case manager and the client will meet within five (5) business days of the referral to complete a comprehensive, culturally responsive, strengths-based intake assessment that will highlight the client's distinct service needs, i.e. mental health counseling, educational, employment, or financial services
Be responsible for the coordination, planning, implementation, and execution of new Youth Development Services-Diversion program services
Provide individualized Care Coordination guided by principles of Youth Development with a strengths-based, healing and trauma-informed, restorative approach to Youth
Take a youth-centered approach and provide excellent customer service that is sensitive to the challenges that Youth and their families face, including but not limited to medical and behavioral health needs, as they maintain supportive services
Tailor the level, intensity, and type of intervention to meet the individual strengths and needs of participating youth; reassessing goals to ensure relevant services are being delivered
Provide meaningful experience and commitment to equity and community leadership in the relationship to the communities included in the program location and the inclusion of staff who are representative of the communities being served
Maintain case file and provide accurate and timely documentation within agency documentation policies
Demonstrate strong oral and written communications skills, including a sound foundation in English grammar, spelling, and punctuation
Adhere to and promote HYCs mission and values. Acts as a role model to others exhibiting high degree of professionalism and ability to work with diverse populations and respect cultural diversity
Capacity to be discreet and a demeanor to maintain confidentiality relating to client and personnel information
Adaptive and multi-tasking ability. The individual must easily transition from one task to the next
Ability to interact with employees of other departments in a professional and respectful manner
Great work ethic demonstrated by reliability, punctuality, professionalism, diligence, and strong follow-up skills
Must attend all necessary trainings and meetings
Other related duties as assigned
Qualification
Required
Bachelors degree in a human services field or equivalent combination of education and relevant work experience
Superb planning and organizational skills with a proven track record for strategic planning and execution and attention to detail
Proficient in Microsoft program applications
Ability to succeed independently within a fast-paced, dynamic, and sometimes unpredictable work environment
Competency to work with the various ethnic/cultural groups in the target area/community
Ability to work a flexible schedule, including evenings and weekends
Great work ethic demonstrated by reliability, punctuality, professionalism, diligence, and strong follow-up skills
Must be able/willing to travel as position requires cross collaboration partnerships, Trainings, and Meetings across LA County
Must be able/willing to travel and work from all HYC offices
U.S. Citizenship or permanent resident status
Valid Class C drivers license. Current auto insurance coverage and good driving record
Ability to successfully pass a TB screening test and Live Scan fingerprinting
Ability to pass background check and criminal clearance
Benefits
Health
Dental
Vision
403b
EAP (Employee Assistance Program)
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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