TeamLogic IT ยท 5 months ago
Cross Functional Senior IT Technician Level III
Metuchen, NJ 08840
Full-time
Onsite
Mid, Senior Level
$66K/yr - $72K/yr
6+ years expTeamLogic IT is focused on providing exceptional IT support to small- and medium-sized businesses. The Senior IT Technician Level III is responsible for ensuring system operation and functionality, responding to support requests, and providing both pre-sales and post-sales technical support.
Information ServicesInformation Technology
Responsibilities
Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues in a timely manner to meet SLAs
Use remote tools and diagnostic utilities to aid in resolving support requests
Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined
Installing and configuring hardware and software components throughout various network infrastructure devices
Install antivirus software and ensure virus definitions are up to date
Server administration via Active Directory, File & Print services, DNS, DHCP
Network firewall and switch administration and maintenance
Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
Some network and server solution design and architecture
Qualification
Required
Must be located in New Jersey
College diploma or university degree in the field of Computer Science and 6-7 years of equivalent work experience
CompTIA Net+ and/or CCNP certifications
Two years of work experience with a Manage Service Providers
Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS
Experience writing proposals for technical solutions to fulfill business needs
Active Directory knowledge and experience
Good problem-solving skills and the ability to work under moderate supervision
Valid Driver's License and ability to drive to customer locations when required
Preferred
Microsoft Server certification preferred and Microsoft Desktop operating systems certification preferred
Cloud services and Cyber Security
Experience with UTM firewalls
Kaseya RMM and Autotask PSA Experience
Sales Engineering experience
Benefits
401k (after 1 year)
PTO/ Sick days
Compensation for work-related travel
Work laptop provided
Company
TeamLogic IT
TeamLogic IT provides IT service, support, project consultation and account management for businesses.
1001-5000 employees
H1B Sponsorship
TeamLogic IT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
Funding
Current Stage
Late StageLeadership Team
Charu Mungale
CEO
David Hardy
Chief Executive Officer
Recent News
Company data provided by crunchbase