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Cultura Technologies · 2 months ago

Hardware Technician

Ankeny, IA

Full-time

Onsite

New Grad, Entry Level

Cultura Technologies is a leading software developer and technology solutions company for agribusinesses nationwide, seeking a customer-focused IT representative. The role involves supporting and deploying technical systems, troubleshooting hardware and software issues, and collaborating with various departments to create solutions.

AgricultureAnalyticsFood ProcessingSoftware

H1B Sponsor Likely

Responsibilities

Install, configure, and troubleshoot AgVision’s proprietary applications

Facilitate migration process of AgVision’s proprietary applications and solutions

Field customer issue requests and log all customer correspondence in detail

Stage workstations and servers for installation of operating systems and other software

Configure server roles including Active Directory, Group Policy and Remote Desktop Services in accordance with internal processes and procedures

Process and document the intake and inventory process for delivery of assets and equipment

Configure networks and troubleshoot networking issues relating to DHCP, DNS, VPN connections and Firewalls

Install, configure, and troubleshoot backup operations for customers

Monitor backup jobs and perform periodic data restores in sandbox environments

Always communicate clearly with staff and management to ensure effective solutions

Qualification

Technical troubleshootingNetworking configurationMicrosoft Windows ServerRemote Desktop ServicesAI tools knowledgeCustomer serviceDocumentation skills

Required

A degree from an accredited two-year program or equivalent technical certification program or work experience

Basic working knowledge of Workstations, Servers, Networking and Printers to diagnose and resolve technical issues

Maintain a positive, courteous, and helpful demeanor when working with customers and staff

Document processes and procedures as technology and solutions change

A passion for technology and a desire to learn

A valid driver license and maintain a clean driving record to safely operate a motor vehicle

Preferred

Experience with Microsoft Windows Server and desktop OS, Remote Desktop Services, Virtualization and VPN are a plus

Working knowledge of AI tools such as Co-Pilot and aptitude to grow AI knowledge

Company

Cultura Technologies

They run their company with the AGRIS system

Founded in 2011

Alpharetta, Georgia, USA

10001+ employees

http://www.culturatech.com/

H1B Sponsorship

Cultura Technologies has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2021 (1)